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      Country
          Country

          Find a Location

          ECCO USA Inc. has 53 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • ECCO USA Inc.

              16 Delta Dr Londonderry, NH 03053-2328

            • ECCO USA Inc

              5630 Paseo Del Norte Ste 124D Carlsbad, CA 92008-4468

            • ECCO USA Inc

              20 City Blvd W Spc 400 Orange, CA 92868-3100

            • ECCO USA Inc

              3333 Bristol St, Space 2052 Corona dl Mar, CA 92625

            • Ecco Usa

              12801 W Sunrise Blvd STE 521 Sunrise, FL 33323-4004

            Business ProfileforECCO USA Inc.

            Wholesale Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.09/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            35 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            ECCO USA, Inc. is a retail shoe company.

            Products & Services

            ECCO USA Inc. is the E-commerce site of ECCO USA.

            Business Details

            This is a multi-location business.

            Find a Location

            ECCO USA Inc. has 53 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • ECCO USA Inc.

                16 Delta Dr Londonderry, NH 03053-2328

              • ECCO USA Inc

                5630 Paseo Del Norte Ste 124D Carlsbad, CA 92008-4468

              • ECCO USA Inc

                20 City Blvd W Spc 400 Orange, CA 92868-3100

              • ECCO USA Inc

                3333 Bristol St, Space 2052 Corona dl Mar, CA 92625

              • Ecco Usa

                12801 W Sunrise Blvd STE 521 Sunrise, FL 33323-4004

              BBB File Opened:
              2/4/2005
              Years in Business:
              21
              Business Started:
              3/1/2003
              Business Incorporated:
              12/29/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • ECCO Retail LLC
              Business Management
              • Mr. Mary Garvey, Complaint Handler
              Contact Information

              Principal

              • Mr. Mary Garvey, Complaint Handler

              Customer Contact

              • Mr. Mary Garvey, Complaint Handler
              • Ms. Kelly Blanchard, Director of Sales and Service
              • Ms. Shelby Barsalou, Compliance Specialist
              Additional Contact Information

              Fax Numbers

              • (603) 537-9321
                Primary Fax

              Email Addresses

              Customer Complaints

              35 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We were having an issue with ECCO shoes. Once I filed a complaint with the BBB the company reached out and offered us a credit for a new pair of shoes valued at up to $190 or the option of a several discount coupons. We chose the credit for the new pair of shoes. I never received the code for the credit and they have stopped replying to my emails. I just want the credit they promised us in the attached email thread. I have reached out repeatedly with no response from ECCO.
              Read More

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lisa S

              02/27/2024

              This company used to be a reliable trustworthy company. I would prefer to give them zero stars but that wasn't an option. We have multiple pairs of shoes that the soles have crumbled on. We are not the only ones based on the ECCO ******** page and scrolling through the reviews here. ECCO refuses to do anything about it because they are more than a year old. Really?! These shoes cost over a $150 new and were never worn daily. We will never buy another pair of these shoes ever.

              Local BBB

              BBB Serving New Hampshire

              BBB Reports On

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