Business ProfileforBill Trombly Plumbing, Heating and Cooling

I bought a mini split AC system from Bill trombly back in the spring of 2020. Carl our sales person stated we would get 10 years parts and labor covered on the system. If anything broke or went wrong with the system, it was covered for 10 years and we don't pay anything. They installed the system in May of 2020 and by the fall it was already broken. Each summer, Bill Trombly techs need to come out to leak-check the AC and fix leaks on the hose lines. This happens once in the spring and again in the fall. Each time the team leaves, they claim it's fixed and good to go! They also perform a spring tune-up at the cost of $100 each year and state if I want to keep my warranty intact, I need to keep the spring service. This past spring, the lines were freezing and the system wasn't cooling our home. These are the same signs we have seen since installation when there is a leak and the system needs to be fixed. The tech came out and stated there were more leaks in the lines that were in the basement. He replaced the broken section and said you should be good to go! I asked why didn't we replace everything and replace the full hose line? I was told that would be a waste of money and they only wanted to replace what was needed. It is now the end of September and the system is broken again. The lines keep freezing and not cooling. The tech came out and found the pressure in the system is low and off, this is why it's not running correctly. I thought I would be able to wait until the spring to fix it and now the system isn't working at all. Bill Trombly wants to bill me $2,000 to come leak check and fix the system, citing that the leak checks are not covered by dikan the manufacturer of the system. However, this was covered by them for the past 3 years and some how now it's not covered and out of warranty. This has been the same ongoing problem for the past 3 years and as stated above, has never been fixed permanently and needs attention twice a summer. I just want the system fixed with all the lines replaced and a new warranty.