Business ProfileforProulx Oil & Propane, LLC

We moved into a home that had an underground 1,000 gallon propane tank installed by Proulx Oil & Propane. We received a new customer welcome packet and the company began filling our propane tank for 2 years. On the second year, we received an unexpected charge on our account of $1,138.00 for "minimum use charge" as our tank fills did not properly line up with their billing calendar and during that time we did not exceed what was considered 'minimum use' of 1000 gallons of propane. 1) We were never made aware of, nor signed a contract that stated, that this was a practice of the company to charge for goods and services not delivered. 2) A second fill request made by us during the pay period was declined by the company, which would have meant that our usage did exceed the 'minimum use'. They claimed the tank fill level was 'not low enough' to warrant a refill. So on two accounts, this fee must be waived. We have reached out to the company twice and have been told they will have someone 'in management' look at this and contact us, and they have not done so.