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Find a Location

D.F. Richard Energy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • D.F. Richard Energy

      124 Broadway Dover, NH 03820

      BBB Accredited Business
    • D.F. Richard Energy

      P.O. Box 669 Dover, NH 03821-0669

      BBB Accredited Business

    Business ProfileforD.F. Richard Energy

    Fuel Oil
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/23/1983

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    D.F. Richard Energy offers retail sales of propane gas, bioheat oil, kerosene and full service and installation of heating and cooling equipment.

    Products & Services

    Delivery of propane gas, bioheat and kerosene Budget program Pre-buy program Full service department Installation of heating and cooling equipment Customer portal Service Plans

    Business Details

    This is a multi-location business.

    Find a Location

    D.F. Richard Energy has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • D.F. Richard Energy

        124 Broadway Dover, NH 03820

        BBB Accredited Business
      • D.F. Richard Energy

        P.O. Box 669 Dover, NH 03821-0669

        BBB Accredited Business
      Headquarters
      124 Broadway, Dover, NH 03820
      BBB File Opened:
      1/1/1932
      Years in Business:
      92
      Business Started:
      1/1/1932
      Business Started Locally:
      1/1/1932
      Business Incorporated:
      1/1/1932
      Accredited Since:
      9/23/1983
      Type of Entity:
      Corporation
      Alternate Business Name
      • D. F. Richard, Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:00 PM
      T:
      8:00 AM - 4:00 PM
      W:
      8:00 AM - 4:00 PM
      Th:
      8:00 AM - 4:00 PM
      F:
      8:00 AM - 4:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Lisa Scudieri, Office Manager
      Contact Information

      Principal

      • Ms. Lisa Scudieri, Office Manager

      Customer Contact

      • Mr. Robert Richard, President
      • Ms. Lisa Scudieri, Office Manager
      • Mr. Ryan Jackson, CEO
      Additional Contact Information

      Fax Numbers

      • (603) 742-0033
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/07/2021

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I am coming up on one year of doing business with D.F. ******* this month for my residential propane needs. When I purchased my home, a rep met with me and explained that they do an equipment safety inspection once annually. They performed last years around that time. On XX-XX-XX I could smell propane inside my home and called them right away. I was instructed by the rep to close the valves on my tanks and he would send someone out as soon as possible, no mention whatsoever of price/financial obligation on my part or details if there would be any incurred. Two techs came out and did a leak test/safety inspection (this is what they told me in person as I waited inside, I asked them if anything needed to be repaired/replaced and they said no). I received a bill for $116.00 for this service call, noting they replaced a part as well. I called and said I was disputing this charge as I understood this was my annual safety check and only a check was done by the techs during the 25 minutes they were here. I was told the service manager would get back to me and I have not been contacted by anyone. I am looking to have this charge removed as I was never told upfront about any potential charges and how much that might be, I was understood to have an annual safety check done which this would have been this years and the techs did not mention anything about replacing/repairing parts-only doing a leak/safety check. I pay on time, every time for my services and would like to continue my service with D.F. ******* but I find this charge to be erroneous and should be removed.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Penelope M

      1 star

      01/31/2023

      Last night it got cold. It wasn’t until late that we discovered we had no oil! DF Richard Energy company had cut our service without notice!!!! No phone call, nothing. When I called this morning they acknowledged getting a half payment (for a $1600 bill, usually $800) on Jan 16 but apparently they don’t accept partial payments so they just cut the power. Oh, they did put a letter about it in the mail on Friday. We have yet to receive it. Do they know that two little boys were cold last night? That I have been suffering from bronchitis and kidney disease and PTSD and now have to worry about this? No, because they just want their money. It’s all about greed. Do oil companies think that just because they double their prices that our salaries also double to cover it? What kind of Dover community based company wouldn’t just call, or even leave a note at the door? When I called to cancel, “Christine” was horrible. Interruptive, nasty comments, disinterested in anything I was saying. Terrible representation of a company. She could have saved the day, but instead she had to be right. Never again.

      Local BBB

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