BBB Accredited Business Profile

Brookstone, Inc.

Brookstone, Inc.

(603) 880-9500

Brookstone, Inc.

47 years in business
Headquarters
One Innovation Way
Merrimack, NH 03054
Additional Phone Numbers
  • (800) 846-3000
  • (305) 238-5200
  • (954) 565-5308
  • (561) 368-6559
  • (305) 579-2165
  • (561) 775-3607
  • (813) 289-3559
  • (727) 725-0810
  • (904) 363-6408
  • (813) 689-4663
  • (407) 328-9338
  • (305) 935-2177
  • (407) 851-9297
  • (407) 370-5356
  • (813) 926-4695
  • (561) 805-8766
  • (772) 978-1645
  • (850) 216-2917
  • (239) 481-7711
  • (561) 793-6205
  • (813) 348-6495
  • (386) 226-2653
  • (239) 390-2804
  • (772) 692-9091
  • (954) 584-4605
  • (954) 915-8875
  • (850) 650-3408
  • (786) 268-4513
  • (727) 347-1783
  • (305) 871-5253
  • (305) 871-1069
  • (407) 851-7344
  • (941) 955-0149
  • (770) 394-6700
  • (770) 442-8851
  • (770) 422-1468
  • (404) 841-9004
  • (678) 482-7257
  • (404) 768-6728
  • (404) 763-1856
  • (404) 761-9204
  • (317) 574-9267
  • (317) 624-9117
  • (574) 243-1039
  • (317) 487-2999
  • (207) 775-4418
  • (617) 267-4308
  • (413) 532-4083
  • (508) 643-0308
  • (617) 621-6959
  • (781) 229-8760
  • (781) 848-5522
  • (978) 977-0085
  • (508) 650-1044
  • (508) 229-0347
  • (617) 561-0262
  • (617) 561-0637
  • (617) 561-0768
  • (586) 247-5311
  • (248) 637-2866
  • (734) 632-0105
  • (616) 940-8692
  • (248) 348-7185
  • (734) 302-1790
  • (586) 263-7591
  • (734) 229-0853
  • (734) 941-5645
  • (603) 891-1060
  • (603) 622-6414
  • (603) 894-5756
  • (973) 467-9800
  • (201) 967-7666
  • (609) 520-8790
  • (908) 725-2292
  • (201) 610-1237
  • (201) 343-4610
  • (732) 549-8188
  • (201) 843-1166
  • (732) 409-6554
  • (973) 328-9015
  • (732) 283-1427
  • (609) 344-2547
  • (973) 256-5101
  • (973) 643-4342
  • (856) 665-2434
  • (609) 344-1847
  • (973) 623-0375
  • (212) 344-8108
  • (518) 869-1908
  • (845) 298-0900
  • (716) 683-5910
  • (315) 466-2812
  • (631) 271-4731
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  • (516) 739-3282
  • (585) 425-9850
  • (631) 724-9745
  • (845) 348-9304
  • (716) 833-4956
  • (845) 695-2282
  • (914) 245-3074
  • (914) 686-0385
  • (718) 982-1525
  • (718) 995-0980
  • (718) 632-7618
  • (718) 917-8368
  • (718) 505-1040
  • (718) 505-2415
  • (212) 664-1715
  • (919) 782-1788
  • (910) 794-8270
  • (704) 365-4093
  • (336) 760-0340
  • (919) 806-3066
  • (919) 792-2472
  • (704) 359-0033
  • (704) 359-0162
  • (937) 320-1270
  • (440) 572-8628
  • (614) 433-0544
  • (330) 835-9792
  • (614) 336-0860
  • (614) 428-7971
  • (610) 337-0774
  • (412) 369-4455
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  • (412) 374-7241
  • (412) 472-6750
  • (215) 365-2640
  • (215) 365-5537
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  • (787) 250-6186
  • (843) 722-3359
  • (864) 458-7021
  • (843) 839-3363
  • (757) 622-1834
  • (757) 306-1499
  • (804) 560-4095
  • (804) 364-9717
  • (407) 359-8294
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  • (205) 871-1383
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  • (256) 536-9289
  • (907) 243-4224
  • (602) 992-9712
  • (480) 726-6857
  • (480) 941-6009
  • (602) 957-5252
  • (623) 486-3071
  • (714) 979-6655
  • (310) 659-9491
  • (858) 458-9222
  • (310) 542-9424
  • (805) 373-5070
  • (619) 231-1464
  • (760) 745-1222
  • (818) 247-0442
  • (408) 247-6223
  • (760) 340-9497
  • (925) 463-8346
  • (559) 225-7239
  • (714) 834-1144
  • (415) 731-8046
  • (626) 446-6598
  • (818) 783-4497
  • (714) 257-0118
  • (909) 625-5083
  • (916) 443-5484
  • (650) 638-1712
  • (925) 609-7138
  • (661) 260-1422
  • (916) 788-4310
  • (310) 394-8074
  • (818) 715-9100
  • (619) 296-4091
  • (949) 453-1787
  • (310) 553-2248
  • (707) 526-5233
  • (415) 546-6667
  • (805) 882-1844
  • (626) 568-1410
  • (949) 347-1589
  • (408) 363-8582
  • (650) 329-1206
  • (909) 646-7411
  • (415) 927-1499
  • (916) 922-6150
  • (650) 588-8409
  • (310) 649-4297
  • (916) 922-7626
  • (303) 393-8373
  • (303) 708-1186
  • (303) 373-1921
  • (303) 342-5457
  • (703) 417-0194
  • (808) 593-3232
  • (808) 941-5085
  • (808) 734-5451
  • (208) 323-1672
  • (630) 571-9600
  • (630) 739-2328
  • (847) 619-0505
  • (847) 272-0951
  • (847) 329-9771
  • (708) 403-3066
  • (815) 953-0592
  • (773) 601-8191
  • (773) 462-9201
  • (773) 462-0182
  • (515) 223-8083
  • (316) 618-1358
  • (913) 438-3390
  • (502) 899-5363
  • (859) 273-1301
  • (859) 767-5682
  • (504) 561-6012
  • (504) 828-5944
  • (225) 769-4250
  • (337) 993-3814
  • (410) 964-2300
  • (301) 469-9610
  • (410) 828-9263
  • (301) 208-1920
  • (410) 266-9799
  • (410) 850-7130
  • (952) 542-3272
  • (952) 858-8848
  • (952) 929-9064
  • (612) 727-2661
  • (314) 727-5799
  • (314) 821-2458
  • (417) 335-3186
  • (702) 650-2048
  • (702) 733-1633
  • (775) 829-4400
  • (702) 433-5938
  • (702) 895-8587
  • (702) 736-1576
  • (702) 739-8407
  • (505) 830-9577
  • (513) 791-0052
  • (405) 810-8505
  • (918) 250-2665
  • (503) 652-0866
  • (503) 460-0192
  • (503) 287-3193
  • (503) 287-6934
  • (865) 470-2154
  • (615) 383-4144
  • (423) 499-5785
  • (901) 377-8122
  • (901) 767-4301
  • (214) 368-0473
  • (512) 833-6125
  • (713) 840-7922
  • (972) 496-6893
  • (210) 366-1538
  • (972) 960-6677
  • (713) 467-9569
  • (972) 316-8618
  • (469) 633-0115
  • (512) 401-0094
  • (972) 398-6013
  • (512) 306-0147
  • (469) 366-9904
  • (281) 218-6026
  • (817) 268-7083
  • (210) 822-3167
  • (972) 973-4595
  • (281) 209-0328
  • (972) 973-4592
  • (281) 821-4641
  • (801) 456-0315
  • (801) 263-6919
  • (801) 363-2640
  • (703) 352-2121
  • (703) 356-0280
  • (703) 421-5027
  • (703) 412-1107
  • (703) 661-0733
  • (206) 368-2555
  • (206) 340-4100
  • (425) 776-2178
  • (619) 686-8546
  • (414) 476-2454
  • (860) 444-0011
  • (860) 521-7158
  • (302) 733-0717
  • (203) 356-8900
  • (860) 886-0012
  • (212) 489-3234
  • (949) 660-8944
  • (720) 887-1410
  • (702) 734-0193
  • (702) 650-2679
  • (317) 381-0009
  • (845) 358-1367
  • (203) 371-5424
  • (860) 648-1611
  • (203) 792-4085
BBB File Opened: 01/09/1996
Business Started: 12/23/1969
Business Started Locally: 11/19/1980
Business Incorporated: 12/31/1969 in NH
Type of Entity
Corporation
Business Management
  • Julie Swain, Manager
Contact Information
  • Principal: Steven Goldsmith, President/CEO
  • Stacey Coleman, Paralegal
  • Krystal Witter, Legal Council
Business Category
  • General Merchandise - Retail
Additional Information
  • All merchandise purchased from Brookstone may be returned within 60 days of purchase with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000. Returns made within 30 days of purchase with the origin...
  • All merchandise purchased from Brookstone may be returned within 60 days of purchase with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000. Returns made within 30 days of purchase with the original purchase receipt may be exchanged or refunded in the original tender. Returns made between 31 and 60 days of purchase with the original purchase receipt may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card. Returns made with a gift receipt within 60 days of purchase may be exchanged or refunded for a merchandise credit in the form of a gift card at the current selling price. All returned merchandise must be new and unused and must include all original packaging and accessories. PLEASE CALL BEFORE RETURNING ANY PRODUCT Products may be returned to our Returns Processing Center by calling 800.846.3000 for a Return Authorization and shipping instructions. Our hours are 7:00 AM to 11:00 PM (Central) Monday to Saturday, Sunday 9:30 AM to 7:00 PM. Shipping and processing charges will not be refunded. Some items cannot be returned if opened, including but not limited to CDs, DVDs, personal care items such as pillows, mattress toppers, select massagers, and razors/trimmers, earbuds, and select other products. We cannot accept returns of monogrammed, personalized, or "Final Sale" items. Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption. Certain electronic, oversized, and other select merchandise, including but not limited to massage chairs, mattresses & foundations, and larger fitness equipment, are subject to a restocking fee or return delivery and/or shipping & handling charges except where prohibited by law. Floor models and refurbished massage chairs may not be returned except in accordance with the terms of any applicable warranty. Oversized items and items weighing more than 50 pounds purchased via telephone or online cannot be returned to a Brookstone store location. Refunds for any discounted items that are returned in accordance with this Return Policy will be reduced to reflect the value of any discounts. The value of any promotional items that are received as part of or in connection with a merchandise purchase will be deducted from the refund amount if such promotional items are not also returned. If the purchase was made with cash and the refund amount is greater than $100.00, a check will be issued and mailed to you unless sufficient funds are available in the Brookstone store. Purchases made using "gaming" or "player" points at our Brookstone casino stores are only returnable at the same Brookstone casino store. After 60 days, please refer to the original manufacturer's warranty for product and service issues. Protection Plus extended product and service plans are available on most products. Please see an associate or visit Brookstone.com for details.

Products & Services
Brookstone is a specialty retailer.
Alternate Business Names
  • Brookstone Company, Inc.
  • Brookstone Stores, Inc.
  • Brookstone
Number of Employees: 
3,336
BBB accredited business

A+

Overview

Brookstone is a nationwide specialty retailer offering an assortment of consumer products that are functional in purpose, distinctive in quality and design and not widely available from other retailers.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Brookstone, Inc.

Brookstone, Inc.

BBB ACCREDITED SINCE 10/01/2010

Customer Review Rating:

100%

Composite Score: