BBB Accredited Business Profile

Rocky Mountain Decor

Rocky Mountain Decor

(866) 207-0896

Rocky Mountain Decor

15 years in business
6D Dobson Way # 220
Merrimack, NH 03054
BBB File Opened: 11/17/2011
Business Started: 11/26/2002
Business Started Locally: 08/15/2011
Type of Entity
Limited Liability Corporation
Contact Information
  • Mark Anthony, Co-Managing Member
  • Principal: Stephen August, Managing Member
Business Category
  • Furniture - Rustic
  • Internet Shopping

Additional Information
  • Every product in our online store comes with Rocky Mountain Decor's 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, you can return it to us hassle free at the address listed below. Rocky Mountain Deco...
  • Every product in our online store comes with Rocky Mountain Decor's 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, you can return it to us hassle free at the address listed below. Rocky Mountain Decor will provide a prompt refund excluding the shipping fee, or replacement of any item. This applies to all items with the exception of customized & personalized orders. Please see below for return policy on customized & personalized items. Items may be returned for any reason within 30 days of purchase. Damaged items must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Decor after the 30 day time period are subject to a $5.00 returned-item processing fee. Items sent back for refund MUST be returned in the original box and packaging. Items must also be in the same condition as sold in. Clearance items are non-returnable, non-refundable and are available in limited quantities. Customized & Personalized Orders We can not accept returns or issue refunds for customized merchandise. Made to order merchandise may be canceled within 10 days of date of purchase. Made to order items canceled after 10 days or returned will be charged a 25% restocking fee in addition to the cost of return shipping/freight. We will replace the merchandise if it is damaged at no cost to you. Please indicate the reason for your return on the back of the invoice provided with your order. Also indicate clearly whether it is being returned for refund or exchange. If you are returning the item for alternative merchandise, please supply the complete product item code number(s) of the item(s) you wish to obtain as indicated in our on-line store or catalog, and include any additional remittance as necessary. Enclose a copy of the invoice in the package with the returned item. If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Relations at (866) 207-0896 or contact us by e-mail at customerservice@rockymountaindecor.com before returning. Some products Rocky Mountain Decor sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to. If Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed. Rocky Mountain Decor will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Rocky Mountain Decor made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed ... Refunds will be credited to the same credit card as the original purchase. Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Decor cannot be held responsible for products within uninsured shipments. COD's are not accepted. Please call before Returning or Exchanging items at 1-866-207-0896: Please call or E-Mail before returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange. All items sold are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Rocky Mountain Decor fails in normal use, it can be returned for evaluation at any time. In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Rocky Mountain Decor for inspection. Additional exceptions may apply depending on the item. If you need to return a gift, or have misplaced your packing list or invoice, and would like to obtain a replacement form - or if you have any other questions at all - please contact us toll-free at (866) 207-0896 or via E-Mail.

Products & Services
This company offers online sales, specializing in rustic and western furniture and accessories, rustic and cabin decor, rustic lighting and chandeliers, and western and wildlife art products for cabins, and log homes.
Alternate Business Names
  • Web Wide HDC, LLC
Number of Employees: 
5

BBB Accreditation

A BBB Accredited Business since 04/13/2012

BBB has determined that Rocky Mountain Decor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 12 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB:
    1. meet all applicable standards within this Code of Business Practices
    2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. Follow federal, state/provincial and local advertising laws.
  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. Adhere to applicable BBB industry codes of advertising.
  4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. Use the BBB name and logos in accordance with BBB policy.
  6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
An accredited business or organization agrees to:
  1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. Clearly disclose to customers:
    1. direct and effective means to contact the business
    2. terms of any written contract
    3. any guarantees or warranties accompanying a product
    4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. the business' return/refund policy
    6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. If selling products or providing services on Web sites or via other electronic means:
    1. provide any required product labeling information
    2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. Fulfill contracts signed and agreements reached.
  2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      1. is professional,
      2. addresses all of the issues raised by the complainant,
      3. includes appropriate evidence and documents supporting the business' position, and
      4. explains why any relief sought by the complainant cannot or should not be granted.
  2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. what information they collect,
    2. with whom it is shared,
    3. how it can be corrected,
    4. how it is secured,
    5. how policy changes will be communicated, and;
    6. how to address concerns over misuse of personal data.
  2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards).

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Rocky Mountain Decor

Rocky Mountain Decor

BBB ACCREDITED SINCE 04/13/2012

Customer Review Rating:

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Composite Score:

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