This Business Is Not BBB Accredited

TEMPOE LLC

TEMPOE LLC

(844) 483-6763

TEMPOE LLC

7 years in business
1750 Elm St. STE 1200
Manchester, NH 03104-2907
Additional Phone Numbers
  • (888) 949-6680
Additional Email Addresses
  • info@TEMPOE.com
BBB File Opened: 10/03/2011
Business Started: 10/27/2009
Type of Entity
Limited Liability Corporation
Contact Information
  • Principal: Orlando Zayas, President
  • Therese Casazza, Publicity Specialist
  • Amanda Costanzi, CMO
Business Category
  • Furniture Rent & Lease
  • Consumer Finance & Loan Companies
  • Appliances - Major - Rent & Lease
  • Computers - Rent & Lease
  • Refrigerators & Freezers - Rent & Lease
  • Television & Radio - Rent & Lease

Additional Information
  • BBB files indicate a pattern of complaints. Complaints are concerning billing or collection issues. Specifically, customer complaints allege that the company is inconsistent with their billing practices and that they have, without consent, changed p...
  • BBB files indicate a pattern of complaints. Complaints are concerning billing or collection issues. Specifically, customer complaints allege that the company is inconsistent with their billing practices and that they have, without consent, changed payment dates and the amounts due as stated in the original lease agreement. In addition to the billing practices, there is a consistent pattern of confusion regarding this company's contracts. Consumers allege they were never informed of the necessary steps to proceed with the buyouts and of the payments process in general. WNLI/TEMPOE provides an alternative financing program to retailers in need of providing their customers with options to purchase their product(s). The alternative financing program is a lease program and not a Rent to Own or a Same as Cash option. When a customer initiates a lease agreement, they have to pay a minimum of 5 periods. At the end of the fifth period/payment, the customer has three options: 1. Continue leasing 2. Return the item(s) 3. In applicable states, they may buyout of the lease According to the company, it is the responsibility of the consumer to make the choice and advise WNLI/TEMPOE of their decision. If WNLI/TEMPOE does not hear from the customer, the lease will continue. However, the business told BBB that they conduct outbound call campaigns advising customers of their buyout options. WNLI/TEMPOE states if an account has been debited in error, it will be corrected and they will strive to refund fees to the customer if incurred. The WNLI/TEMPOE Consumer Lease Agreement states the following: "We own the property. You have no ownership rights until you comply fully with the Ownership provisions in the agreement." BBB recommends that consumers always read a company's terms and conditions before rendering the company's product or service. Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at tcasazza@TEMPOE.com. On May 3, 2016 BBB reviewed the complaints on file and determined the pattern described above has not been eliminated. BBB will continue to monitor the complaint activity and update the business review as needed.
  • WhyNotLeaseIt has a 10 day refund policy. The request is submitted for review and if it is deemed valid the refund will be issued within 7-10 days from the date of the request. Generally it is refunded back to the payment method used to originally obtain the payment. WhyNotLeaseIt is a program used within a retail store. As such, WhyNotLeaseIt supports the participating retailer's return and exchange policies.

Products & Services
This company offers a 5 month minimum term, lease-to-own program. After the initial term, customers have 3 options: 1) Continue leasing the property 2) Purchase the property 3) Terminate the agreement & return the property to WhyNotLeaseIt.
Service Area
Nationwide
Alternate Business Names
  • WhyNot Leasing, LLC
  • Why Not Lease It
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
185

B-

Pattern of Complaints


BBB files indicate a pattern of complaints. Complaints are concerning billing or collection issues. Specifically, customer complaints allege that the company is inc... Read More

Overview

Why Not Lease It offers a lease-to-own program through national & local retailers. They offer items such as furniture, electronics, appliances & mattresses.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for TEMPOE LLC include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
Mon: 08:00 AM to 03:00 AM
Tue: 08:00 AM to 03:00 AM
Wed: 08:00 AM to 03:00 AM
Thu: 08:00 AM to 03:00 AM
Fri: 08:00 AM to 03:00 AM
Sat: 09:00 AM to 03:00 AM
Sun: 10:00 AM to 01:00 AM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

TEMPOE LLC

THIS BUSINESS IS NOT BBB ACCREDITED

TEMPOE LLC

Customer Review Rating:

Positive
7%
Neutral
2%
Negative
90%

Composite Score:

0 3