Business ProfileforStackry, LLC

I've had two packages sent to Stackry for package forwarding services to EU. They contained air rifle slugs, which per both US and local government regulation, as well as Stackry's own corporate rules, are not prohibited items. Stackry refused to forward them, claiming they are "bullets". After pointing the error out to them multiple times, without them budging, i asked for proof of them being "bullets". They sent me the photos of the items clearly labeling them as airgun slugs, and wrote the following: "Also, please reference our prohibited items page, found here. On this page, we outline all of the types of items that are prohibited from being sent by Stackry. We do not only prohibit items that are restricted from being exported by the US government, these our our own company prohibitions. Please note that the packaging on the items in the photo deems them to be slugs. The definition of a slug is found here as defined by Miriam Webster Dictionary. I understand that these are not technically bullets used in firearms, but we are in the business of shipping, not experts on firearms, guns or firearm/gun accessories, which is exactly why we cannot decipher between the variations between a bullets and slugs. If we make the wrong decision, we risk our ability to ship, so we air the side of caution." I have asked them to destroy the items, as they themselves suggested, with proof of destruction (video or photo). They refused to provide any kind of proof of destruction and claimed their word should be enough. They also offered to send the items back to the sender ONLY if i get a paid shipping label from the sender AND pay them an extra fee. To summarize, they're holding my items hostage, making rules up on the fly, and are offering them keeping the items for themselves (theft) or paying up more money to return them as the options. They are not fit to do the business they advertise.