Business ProfileforConnection

On February 29, 2024, I attempted to purchase a license for my security camera from ************************** (a.k.a PC Connection). On March 7, 2024, I still did not receive the license for my security camera. I was in contact with Connection.com (a.k.a PC Connection) and told them on March 7, 2024 to cancel my order because I still did not receive the license for my security camera. After several emails back and forth, my credit card was illegally charged after I stated that I wanted to cancel my order because **** Communications provided me with other reputable authorized dealers. Due to a recent family event, I am just now seeing the illegal charge that was processed on March 9, 2024 from Connection.com (a.k.a PC Connection). Prior to the illegal charge, I spoke to customer service by phone and through email correspondence, that I did not receive the license. I also expressed my disappointment in the poor customer service I received regarding the missing license. Currently, as of March 16, 2024, I still have not received the license after they charged my card illegally.I am requesting a refund for the illegal charge. I no longer need a license from ************************** (a.k.a PC Connection).