BBB Accredited Business Profile

AT&T Mobility

AT&T Mobility

(603) 742-6500

AT&T Mobility

34 years in business
497 High St
Somersworth, NH 03878
BBB File Opened: 01/11/2005
Business Started: 01/01/1983
Business Incorporated: 12/15/2000 in DE
Type of Entity
Limited Liability Corporation
Contact Information
  • Principal: Ralph de la Vega, Primary Contact
  • Customer Service: Nate Camper, Complaint Contact
  • Bruce Ivers, Director of Marketing
  • Stephen Krom, VPGM New England
Business Category
  • Cellular Telephone Service & Supplies
Additional Information
  • On January 29, 2007, Cingular entered into an Assurance of Discontinuance with the Attorney General of the State of New York Internet BBB regarding the following: On or before April 11, 2004, Cingular began using the adware programs of Direct Reve...
  • On January 29, 2007, Cingular entered into an Assurance of Discontinuance with the Attorney General of the State of New York Internet BBB regarding the following: On or before April 11, 2004, Cingular began using the adware programs of Direct Revenue, LLC, a Delaware corporation. Direct Revenue installed adware programs onto millions of computers worldwide that delivered a steady stream of advertisements for Direct Revenue's clients, such as Cingular. In selecting which ads to show, Direct Revenue programs also monitored the websites visited by users, along with data typed into web forms. Direct Revenue installed its adware programs on consumers' computers without adequate notice or the consent of consumers. Furthermore, the software was difficult to remove and also installed other programs and updates onto desktops already running its adware. Cingular utilized Direct Revenue's adware programs to deliver its online advertisements from at least April 1, 2004 through October 11, 2005. Even though Cingular was aware of controversy surrounding the use of adware and was aware, or should have been aware, of Direct Revenue's deceptive practices, including surreptitious downloads, Cingular continued to use Direct Revenue adware programs to distribute its online advertisements. Consumers who had previously downloaded Direct Revenue adware programs without full notice and consent continued to receive Cingular ads through those programs. On October 11, 2005, Cingular ceased using Direct Revenue's sales arm, as of December 31, 2005. According to the Office of the Attorney General, Cingular has engaged in deceptive business practices by using Direct Revenue's adware programs to advertise its products and services on the Internet. By entering into this agreement with the Office of the Attorney General, Cingular agrees to the following: 1) This Assurance is binding to Cingular whether acting now or hereafter in its own capacity or through any of its officers, directors, servants, agents, employees assignees, or any individual, subsidiary, division, or other entity, as well as any successors in interest. 2) Shall require all adware marketing partners to agree in writing to provide consumers with full disclosure of all names of companies delivering Cingular advertisements, also the name of the adware program used, the name of all software bundled or co-branded with such adware; To use branding for each adware advertisement with a prominent and easily identifiable brand name or icon; provide a description of the adware's functions, identify all information monitored, stored and/or distributed by the adware program, and obtain consumer consent to both download and run the adware; Provide a conspicuous entry in the Add/Remove Programs facility in the consumer's operating system that identifies the adware brand and adware provider, and does not require consumers to download any additional application(s) in order to complete the installation; For all consumers who previously downloaded each applicable adware program without full notice and consent consistent with this Assurance, provide notice to, and obtain consent to continue serving ads from, these Legacy Users, which notice and consent shall contain the information provided; Require their own adware marketing partners to agree in writing to the provisions listed above. 3) Shall implement a due diligence program with respect to its adware advertising, to be performed at the start of each relationship and, additionally, once per quarter, whereby Cingular shall ask each of its adware marketing partners to provide the names of all programs used by these companies to deliver online Cingular advertisements through adware; and cease using any adware program that Cingular identifies as violating any provision of this Assurance or Cingular's adware policy. 4) Cingular shall, within 30 days of the execution date of this Assurance, pay to the State of New York the sum of $35,000 as penalties and investigatory costs; Within 30 days of the execution date of this Assurance, and on the same date for the next five years, Cingular shall submit to the Office of the Attorney General a sworn, certified letter or affidavit setting forth its compliance with all terms of this Assurance, including, but not limited to a summary of the steps taken to ensure due diligence.

Alternate Business Names
  • AT&T
  • AT&T Company Store
Number of Employees: 



This company offers cellular and wireless data services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

AT&T Mobility