May is National Moving Month: BBB Helps Lighten the Load

May 04, 2017

Moving season is upon us. While the kids are out of school, many families are packing up their belongings, a fact evidenced by the significant increase in visits to moving company profile pages on the BBB website over the summer months. This whole process can be a stressful one, but a little research and planning goes a long way to make your move go as smoothly as possible.

Tips for Hiring a Mover

  • Plan ahead. You'll need the time to come up with a short list and you'll need to schedule multiple in-home estimates.
  • Do your homework. Ask around and search online for local moving businesses. Be sure to check the company reports with BBB.
  • Get everything in writing. Have a contract in place that is detailed and thorough.
  • Verify licensing. Intrastate movers in South Carolina are required to be registered with the Office of Regulatory Staff.  The Federal Motor Carrier Safety Administration offers a concise electronic record of a company’s identification, size, commodity information, and safety record, including the safety rating (if any), a roadside out-of-service inspection summary, and crash information.
  • Confirm insurance coverage. Ask the company to provide a Certificate of Insurance to verify that they are insured.
  • Know your rights. Research your rights as a consumer in the state you currently reside and in the state where you are moving.

 How to Avoid a Moving Scam

  • Verify the business' identity. Look for a real website, real address and real contact information.
  • Don't give a deposit. A request for an upfront deposit is a huge red flag.
  • Don't pay cash.
  • Look for a branded truck. If the movers show up in an unmarked truck or a rental truck, don't let them load it.
  • Check the contract. Make sure the contract is thorough and complete and that all the details discussed are accurately represented.
  • Check their BBB Rating. If they have a poor rating, it's because they earned it.