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          Find a Location

          Scott Properties of the Midlands, LLC & Scott Properties of Charleston, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforScott Properties of the Midlands, LLC & Scott Properties of Charleston, LLC

            Rentals by Owner
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/31/2011

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Scott Properties of the Midlands, LLC & Scott Properties of Charleston, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/25/2010
              Years in Business:
              20
              Business Started:
              1/1/2004
              Business Started Locally:
              4/6/2006
              Business Incorporated:
              4/6/2006
              Accredited Since:
              1/31/2011
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              4
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:30 PM
              T:
              9:00 AM - 5:30 PM
              W:
              9:00 AM - 5:30 PM
              Th:
              9:00 AM - 5:30 PM
              F:
              9:00 AM - 5:30 PM
              Sa:
              9:00 AM - 5:30 PM
              Business Management
              • Mr. Scott Wallace, Owner
              Contact Information

              Principal

              • Mr. Scott Wallace, Owner

              Customer Contact

              • Mr. Scott Wallace, Owner
              • Ms. Crissy Clark
              Additional Contact Information

              Fax Numbers

              • (803) 681-0133
                Primary Fax

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Brief Timeline – 9/13/23 – 1/3/2024 • 9/13/23–10/17 – Notice of Intent to vacate given; ongoing communication with various members of the Scott Properties Team, including the break lease fee and final payment amount • October rent paid in full; vacated property 10/17 • November 28 – Break lease fee paid at Scott Properties Lexington office (check 4980 in the amount of $1,487.10) • 12/ 29 – 1/3/24 received settlement check (7433) dated 12/21/23 in the amount of $1,194.00; series of communications with Crissy C**** in response to my request for an accounting of the final amount sent. Received copy of ledger from Crissy C**** ** See attachments Based on my communication with Crissy C**** on November 27, I expected to receive a refund of the final break lease fee of the $1,482.10. My purpose is to emphasize the importance of clearly written rental contracts that are in congruence with stated procedures and practices. May this help Scott Properties in future interactions with their Tenants, who by the way, are also their customers. My recommendations: 1. 60 day notice requirement: Clarify terms of the tenant Lease, specifically, the 60 day notice requirement, particularly in the case of lease buyout. As explained to me, the lease buyout period starts with the notice of intent to vacate. In order to mitigate costs, I gave notice and vacated as quickly as possible to allow opportunities for re-renting. Should I have remained during the 60 day notice period? Would the break lease period start after that time? These terms need to be made clearer. 2. Tenant Portal – should be available to Tenant until all business is concluded. This allows for clear communications and accountability between the parties. 3. Accounting – Provide a written ledger along with the settlement check, clearly detailing calculations used in arriving at the final the settlement amount. This amount should be clearly communicated and agreed upon before the check is issued.
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              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gabrielle E

              1 star

              08/02/2023

              We were a tenant for 1.5 years. The stove that was onsite was defective and we were told by Scott Properties that we would have to pay to fix the stove to the tune of $800. I then called the manufacturer and found that this type of range had many service calls for the same issue we had encountered but that is was under warranty and they would make the repairs free of charge. We had to act as the property management company to track down the information, set up service calls and ultimately have the defective stove fixed. We vacated the property and did a walk through with one of their team members as scheduled. We were then charged rent for the next month to the tune of $4000. We notified them of their mistake via email and phone. Almost 3 weeks passed and we had to contact the home owner to have him reach out to the property management company for them to fix their mistake and refund our monies. No rush on their part, and their staff was very rude. The final straw was receiving an email stating that we were entitled to a full refund of our security deposit. By law they have 30 days to make this payment to the tenant. Instead of the security deposit refund check being mailed the day they sent us an email stating we were entitled to a full refund, which was sent to us 30 days after we vacated, the company waited another 4 days before dropping the check in the mail. Beware of this company!

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