Customer ReviewsforMeadowBlu

Will NEVER set foot in this store again!!!! Ordered a light for me that was paid in full then tried to charge me shipping of $60.00 when picked up!!!!! Needless to say I left with a refund of my money. Will take my business elsewhere ??

This customer manipulated the sales person and demanded a floor sample discount on a custom ordered item. This was a $60 difference. Our team thought based upon how aggressive the customer was and what she said that it was approved, We notified the customer that we could not honor the price and explained why in detail. We paid to order the light fixture, it and paid $60 to ship it. This made the transaction a money loser. We had the product delivered to the store and gave her the opportunity to pay $30 out of the $120 difference. That would have made the transaction zero profit, but not a money loser. She sent me a nasty message, told me the discount was approved by upper management (that would have to be me) and threatened to post negative reviews. She also made a scene in the store when she came in to get her refund. We are ok losing her as a customer. 

So far my experience with Meadow Blu has been nothing short of dissapointment and I am in the trade industry as well as ithe other nterior decorator that had a bad review. I expereinced the same kinds of issues as the other designer, we had to wait over 6 months for a bed stated to arrive with in three with no followup unless I tracked the company down. Upon finally getting our bed it was filthy, and the stains were under the plastic wrap which means they knew it was dirty and sent it out anyway. In addition to stains there was mud literally on the interior of the railings. We took pictures gave to shipping company and Meadow Blue to which they stated over 10 pictures we need more so after doing that and calling for two weeks there has no been no response or follow up unles I call them to which we are working on it and it do not have an answer and I do not know why a manager has not called you back. The bed was over $1,000 for a bed I can not use it is a white bed with filthy black stains all over it and when we opened the package mud on the interior of the bed it is gross! Not even an apology this should not have happened from Nicole in customer service just ohh this is a normal day at Meadow Blu of us not honoring your purchase. Unfortunely, I saw their reviews after I purchased it why doesn't the BBB do some investigating and shut them down as I can not find any good reviews online for them. I have the pictures if you need them. Horrible company!

We had been working with this customer to get her bed rail replaced. I was in contact with her the whole time and apologized for the delays often. She even spoke to management who apologized as well. She thanked us for that apology. We refunded her 10% for the inconvenience and shipped out her replacement part along with a few extras in case there was more stained spots on her bed. Here is a copy of her e-mail in response to the apology from management:
"Please pass along this message to Cheredia B******** Director of Operations, I appreciate your apology now that your aware of the situation, I would expect to hear from you until the situation is resolved. Please keep me informed along with a timeframe. I appreciate the discount, but I am still expecting the part to be replaced as further inspection the bed was even more dirty than I originally thought and totally unusable. When I opened the package, I had to vacuum the dirt coming off the bed, not even joking as I wish I were, there were mounds of dirt in the frame then on my floor. I have never seen anything like this. So this was extremely frustrating but you have apologized. So please keep me informed of the timeframe this will be replaced. Thank you for your continued support in this matter.

Wendy"

The tracking on her replicant parts is ****** XXXXXXXXXXXX
She was contacted several times about her bed status. She ordered it on March 19th and it was delivered on July 2. It was three and a half months, not six. We did ask for a few extra photos of the packaging and a full body photo of the bed in order to complete the claim. When I had originally asked for photos, we listed that we needed these and they were not sent to us. The claim was filed on July 4th, a holiday, and had parts shipped out on July 21st. Two weeks is normal for a claim to be filed and filled.