Business ProfileforMungo Homes

I am writing to formally lodge a complaint against Mungo Homes regarding a significant issue with the master tub in my home. As a homeowner with considerable investment in Mungo Homes' property, I am deeply disappointed and concerned about the lack of quality and attention to detail in the construction of my residence. The specific issue I am addressing pertains to a hole in the master tub of my home. Upon discovery, I immediately reached out to Mungo Homes' customer service department to report the problem and seek resolution. However, despite multiple attempts to address the issue, I have yet to receive a satisfactory response or resolution from the company. The presence of a hole in the master tub poses not only an inconvenience but also a potential safety hazard for myself and my family. Given the nature of the defect, it is imperative that Mungo Homes takes swift and decisive action to rectify the situation and ensure the integrity of the tub and surrounding infrastructure. I believe that Mungo Homes has failed to uphold its responsibility to deliver a quality product and provide adequate customer service in addressing this issue. As a result, I am seeking intervention from the Better Business Bureau to facilitate a resolution and ensure that Mungo Homes fulfills its obligations to its customers. I kindly request that the Better Business Bureau investigate this matter promptly and take appropriate action to compel Mungo Homes to address the issue with the master tub in my home. Additionally, I would appreciate regular updates on the progress of the investigation and any steps taken to resolve the issue. Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution to this complaint. Sincerely, ****** ** *******