Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Mid-State Heating and Air, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMid-State Heating and Air, LLC

            Heating System Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/26/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            10/25/2012
            Years in Business:
            13
            Business Started:
            1/4/2011
            Business Started Locally:
            1/4/2011
            Business Incorporated:
            1/4/2011
            Accredited Since:
            10/26/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            9
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Contact Information

            Principal

            • Mr. Richard Liberti, President

            Customer Contact

            • Mr. Richard Liberti, President
            Additional Contact Information

            Fax Numbers

            • (803) 754-5441
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/21/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            In December 2018, I purchased two Daikin Heat pumps from MidState. The cost of these installed units was $11,857. One unit has been nothing but trouble. It would not maintain the temperature set on the thermostat. Midstate came out several times and was never able to get the system to maintain a set temperature. Then in August 2021, the system stopped working because the R-410a had leaked out. Midlands replaced the coolant at a cost of $280. By early next year, the coolant had leaked out again. This time Midlands claimed the king valve in the outdoor compressor was bad. I had to pay $1440 to have this part replaced. One technician showed up and did the job in about 3 hours. This resulted in my being charged over $400 per hour. However, this did not even fix the problem. In about 8 months, the system again had no coolant. So Midlands came out and spent a couple of days trying to find the leak. The technician admitted that he had hooked the up the gauges wrong and the test was invalid. So Midstate looked at the indoor unit and saw a corroded pipe in the coil. They then sent me a bill for $500 for leak detection and an estimate of $3000 to replace the indoor coil (the part is under warranty so the $3000 was just for labor and supplies) I complained about this and they reduced the bill to $300 (which I paid) and the estimate to $1700. Midstate then came to do regular maintenance on the other system, which was still running. After they left, the unit did not work. I called Midstate, and they would barely talk to me. So I called another company which came out and found that Midstate had disconnected the outdoor unit and left it that way. I had to pay the other company $150 to reconnect my system. So here I am with a system that I have spent over $8000 on, and it still does not work. I will have to spend another $1700, and Midstate offers no guarantee that it will be fixed after this repair.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Central South Carolina & Charleston

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.