Business ProfileforBusy Bee Lawn Care & Sprinkler Repair, Inc

Avoid this company - their customer service policy is avoid and ignore! We had them come out for a "tune up" because one zone had low pressure. The technician adjusted and replaced some heads but didn't know how to address "low pressure". That was $220. Then 2 days later the pump wouldn't start at all. The diagnosis was a broken pump relay - when they came out to do that repair they wired it wrong and burnt out the sprinkler controller because they didn't check the voltage on the wire first. They actually had installed the pump the previous year which is clearly labelled 220v. Then they would not respond to dozen phone calls and 2 emails over the next week pleading for them to come fix the problem they caused. Got another company to replace the controller and all works now.

On Thursday, May 27, 2021, we prayed about it and made the decision to write this general message in response to negative reviews. We will be posting this same response to every negative review going forward.

We know that future customers will use their own judgment and seek out the positive value of doing business with us.

At this point, the cancel culture has gotten out of control. Instead of practicing kindness and understanding and the idea that everything cannot be controlled, people who feel like their side of the story is the accurate version have gotten to where the kicking and screaming, vulgar, rude affect that they use towards the blue-collar workers of our industry should be the acceptable manner of communication. It is at that point, when we as a hard working, exceptionally run and managed company have to make the difficult decision to move on from the interaction.

We have been blessed with literally thousands and thousands of very very happy customers. Our challenge is getting the happy people to give us reviews more often, rather than the statistically high rate of unhappy people who take their time to leave a review. But instead of spending our time concentrating on unfounded, untrue, frivolous and deceitful comments online, we are going to continue focusing on taking exceptional care of the customers who call on us.

If you are reading this and you seem to find discord at every turn in life, please look elsewhere for service. If, however, you are a reasonable and graceful enough person that will take our professional advice and interact in a civilized way, we want to show you just how excellent are.

We appreciate our great customers, and we remain passionate about doing great things on a daily basis. We will continue to keep the best staff in town, to manage our company to the utmost level of professionalism, and to continually seek out ways to improve.

Sincerely,

Mr. Ashley B*****, owner
Mrs. Joy B*****, owner