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          Auto Finance Advantage has 1 locations, listed below.

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            Business ProfileforAuto Finance Advantage

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/13/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            9/9/2009
            Years in Business:
            14
            Business Started:
            9/9/2009
            Business Started Locally:
            9/9/2009
            Business Incorporated:
            9/9/2009
            Accredited Since:
            8/13/2013
            Type of Entity:
            Corporation
            Number of Employees:
            5
            Business Management
            • Mr. Chris Howard, President
            • Ms. Hailey Howard
            Contact Information

            Principal

            • Mr. Chris Howard, President

            Customer Contact

            • Mr. Chris Howard, President
            • Ms. Hailey Howard

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            on monday 06/05/2023 i purchased a car from american federal auto llc in summerville. A 2006 buick lucerne with a $1000 down payment. i got a bumper to bumper warranty that requires me to be 50% responsible for the cost and the dealer to be 50% responsible.my first car payment was scheduled to be on the 23rd of the month of june. on friday evening 06/09/2023 me and my son noticed a large amount of smoke coming from under the hood. we pulled over at a gas station to inspect the car my son got on the ground and looked under the car and took a picture of what hee was looking at. i ttom the car home and parked it. only using it for emergencies until i can take it to the dealership to be looked at. I called the dealership on monday 06/12 to let them know the issues i was having with the car. They told me i had to bring the car in to be fixed. i called and spoke with vanessa she told me to bring the car in the following morning to have it looked at. 06/13/2023 TUESDAY i showed up to the dealership spoke with Hailey and she immidiatly told me that i could not wait in the office due to covid concerns. So i waited outside while the mechanic checked the car out. About 10 - 15 minutes later the machanc came back with my car and told me that unfourtnatly the "gasket "that connects the transmission to the engine was broken & they would have to drop the whole transmission to fix it, that he would probably have it done by friday evening before closing time. if i left it by the following morning they would be able to start on it immidiatly. so i went home and arranged a ride to bring me back home. around 12am wednesday morning i dropped the car off and dropped the key in the drop box. 06/15/2023 THURSDAY i called around 1 pm to get an uodate on the progress of the repairs, Vanessa told me that she would have an update for me at 5pm to expect her call, she never called. 06/16/2023 SATURDAY i called at 1pm for an update. Vanessa told me they were "putting it back together" that she would have an update at 5pm. so at 5:02 pm i called becauase they close at 6pm and i would still have to arrange a ride and its not a close by drive for me. she then tells me that "all the mechanics got sick and went home early" and that she didint know what was going on, but that my car would be ready monday. so frustrated i told her that i was not getting off the phone she would have to hang up on me they needed to do something to help because i had already had to spend on rides plus miss out on at least $130 potentially for ebveryday i was unable to work but on friday evenings my income can potentially double as it is my busiest night, and my employment requires a vehicle. she put me on hold for about 10 minutes the comes back on and tells me that i can come in in the morning and do a trade for another car as long as the downpayments match. iasskeedd what time they opened she said 9am. i told her i would be there at 9am. i ha dto arrange a ride and was unsucessful until aboout 10:20. i got there around 11:00 am and martin told me HAiley left because i was late, i told him i had to arrange a ride. so he gives me 4 options of cars. i test drove a checy sonic and the engine kept skipping while i was on the test drive. i test drove a mazda 3 and it had a noise in the engine but ran ok but it had a significant more amount of miles than the car that was being repaired. so i this point i was done. i asked if i could get my down paymemnt back. martin told me that the owner was on the way and would be there in about 30 minutes. I waited. The owner showed up and immidiatly upon speaking to me he begins to feel for the secrutiy panic button under the counter, inds it and keeps it there during the majority of our conversation. He kept throwing in my face the fact that they were fixing it and not charging me. i flat out told him that they were crazy if they thought they were gonna charge me for that. we exchanged words. he ultimatley told me they will not give me my down payment back and the car will be ready monday, i left withoout incident. 6/19/2023 MONDAY i call aaround 1pm and speak with chris. he tells me that he will have vanessa callme with an update. she calls me back within the same hour and ttells me that unfourtnatly the car will not be ready until the following day (tuesday). she didnt give me a reason and i didnt even wanna know one. 6/20/2023 TUESDAY i call aroound 1 pm and speak to rob or robbie, he tells me they are finishing things up and that they wanna run the car to make sure evrything is fixed and that there are no leaks. i aked him if i need to go ahead and arrange a ride. he tells me to wait until i get a phone call from them so i dont waste my time. he told me that if they were to finish it at the last minute they would communicate with me and leave the key were i could pick my car afer hours if need be. 5:20pm i called and spoke with vanessa she told me that the car would not be ready until in the morning, and again did not give me a reason. she told me that the mechanics would be staying late to finish my car. 5:34pm- i called back to ask vanessa if sshe could give me a estimated time and let her know what robbie said about me picking the car up after hours, she said that she didnt think they would give me a time but that she would find out, then she hung up the phone on me. right after that my boyfriend called as he was my ride to get the car and was willing to leave work early to take me and i was very upset after everythiing and then being hung up on. he asked her not to hang up on him also, she said she didnt hang up on me before. he asked her to place him on hold and go find oout if she can get a time, and she did. about 5 minutes later she got back on the phone and told him that the car woould not be ready until the following day . 5-22-2023 MONDAY i called around 1 pm to get an update on my car and was told they would call me back. at the end of the day they told me that i needed to consider doing a trade in because they had ran into an electical issue and that they did not know how soon they would have a specialist to fix it. i then started to ask for my down payment back and was told that thtey would check with the manager andd call me back. i was then told that if i wanted my money back that i would only get 50% of the money back. i expressed that i didnt want anymore of their cars due to issues ive had and seen during test drives nor did i want to deal with them given all the problems ive experienced with them. hailey then begins to hang up the phone on me numerous times. 5-23-2023 TUESDAY i went in to american federal auto and asked hailey what my options were. she told me i could do a trade off or if i wanted to get my money back i would only recieve 50%of that. i was only given 3 options of cars to chose from. i recorded the entire interaction. ineeded a car so i got a 2008 cheverolet hhr, a car that i DID NOT want. before i left the lot the air conditioner blower went out. the mechanic told me to come the next day and he would fix it. i had to go straight to the gas station to put gas in the car because all their cars they give out with no gas, upon getting to the gas station and trying to put gas in the car i realize there was no gas cap so i called the mechanic and he told me when i came in the next day he would fix it also. Upon driving later that night i almost got rear ended. whe i arrived home i checked all my lights and blinkers, i only had one working blinker and only one working break light.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            L. W.

            08/20/2021

            This car dealership is a complete rip off. Don't want to refund money when you can't find insurance. Want you to pay $367 every two weeks for a car with 189 miles. Can't find insurance now they don't want to refund money. They are Devils and thieves

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