Customer ReviewsforJim Hudson Automotive Group

Drove 2 hrs for a scheduled appointment to test drive and potentially buy a vehicle. The salesman knew about my drive distance and acknowledged this. The salesman texted me after I had already reached the destination, walked in and was then told the vehicle was sold. After expressing my displeasure, the manager likened it to going to a grocery store for bread and the bread was sold. What an insulting comment to a potential customer who drove 2 hrs and left work early for a scheduled meeting. This is probably why car dealers are not rated very highly with respect to integrity and trust and the brunt of many jokes. This experience fed the negative stereotype.

Where do I begin, geesh Two Issues, Length Of Time To Fix ABS Brake situation, 7 weeks, delay after delay, elderly mom almost 80, had her Red 2010 Ford Escape towed up there back around November 10th or so, scared to drive it with little to no brakes, originally for hydraulic pump motor & ABS anti lock module replacement, that was fixed by the November 29th, was delayed because of Thanksgiving holidays, it never left the shop, that day the repair manager Paul, said the ABS light came on again, further delaying it being released back to my mom., they had to get a RT front speed sensor, December 6th, then it was discovered one of the main parts they installed was defective, having to reorder another part again, more delays., we'll fast forward to December 12th, had hopes mom would might get her car back early part of this week, as of the latest part put in, they still were having difficulties, I had emailed the Customer Service Manager C Watkins and the parts manager, ref how long it was taking to fix it, they kept having complicated issues getting parts in that weren't defective, fast forward several days later we all hoped she got it back by Christmas, which she finally did December 20th, Hallelujah,, and they were good about not upping the price past the 2,500 quote she was originally given, she's on a limited income we are thankful for that, however 7 weeks is an awful long time to keep a vehicle for repair, the second disheartening issue is when she picked it up , the vehicle appeared in all disarray, she said looked like a homeless person camped in it, everything strawn about, every part had been moved, rummaged thru, console, glove box,change gone, to really upset her, it had been keyed down the side, the business has sign that they're not responsible for any theft or damages,done to vehicles left on their property, don't know how that's even feasible or legit, Paul stated he was sorry to hear about it, & customer's can just file a claim with insurance co

Keith I purchased a 2017 Cadillac ESV Preowned dealer certified vehicle. 30 Days after I purchase it, the battery went dead in the vehicle had pay to replace the battery at the Dealership. It has a entertainment center in it that does not work. When I purchased the vehicle, the entertainment center was turned on, but unbeknownst to me that the buttons did not work. I spoke with Carl Thompson who works in the service department about the issue and was told if I did not Purchase a bumper to bumper warranty then I would have to pay to have it repaired . When I purchased the vehicle, I was also promise things that I did not receive i.e. the rear cover was missing in the back, which I have still not received. This vehicle was sold under false pretenses that the entertainment center work. I called my sales representative back (Skeeter) About the issues he went to bat for me but in the end, he is only a sales representative. He can only do what he can do, He spoke with the sales manager, who was supposed to give me a call about the issue but of course, I never received a call from the sales manager. I am a disabled veteran who has served his country for 22 years, I find it very offensive that this particular car dealership do not stand behind their words like preowned certified. So if you are a veteran or even active duty soldier I urge you not to waste your money at Jim Hudson Cadillac dealership. They do not stand behind their product. Once they have their money they have no use for you or even helping you.

Im so over this location. This is the third time I’ve had an awful experience here and the last time I will do business there. I’ve complained to corporate and it’s obvious that they don’t care. What do you have to do to get honest and fair service? I took a break from here because of my last experience. I was told that the maintenance department was under new management. So I agreed to leave my vehicle. Oil change and a line leak. I was promised that I would receive a call later today. Needless to say, no call , no car and now I can’t go to work tonight because of my car being in limbo with the maintenance department. I’ve tried calling, left messages and Samantha the advisor didn’t feel the need to answer her extension or return my calls before she went home, she promised to do so when I left my vehicle this morning. I’m sick of being lied to by this location. And I won’t be back. When tomorrow comes I don’t give a damn what they have done I want my car back. They won’t get another chance again to deceive me. And I will be making a complaint against them with corporate. I lost a full day of pay when I was lied to by this location and I possibly will lose another day tomorrow.

Looked for MONTHS for the car I wanted, found one on their website, called to set up a test drive. Price on the website was $167,000. Asked if we could put a deposit on the car so they didn't sell it before we could get there. They are 2 hours from us. She said she'd email me the pricing and a credit card authorization form for the deposit. When she emailed me the paperwork, the price was almost $230,000. I called to ask her why the difference... She said they forgot to add the "adjusted market value" on the website. I asked what that is and she said its because the vehicle is hard to get. They added $65,000 to the price of the car just because it's so popular and everyone wants one. I understand supply/demand, but I also know what price gauging is. Surely something can be done about this? Also, I DO have a printout of their website with the $167,000 price for the vehicle, and a printout of the price AFTER I spoke to her about the $65,000 charge they added. I have already contacted Cadillac, and plan to contact anyone else who will listen! Absolutely disgusting.

Scheduled appt to test drive car. Drove an hour to get there and the car is not even there. We complete credit app and I am sent 40 miles to another dealer where the car was, but no one has the key, so we can’t even drive it. My credit was approved, but later the sent my info to a third party and ran my credit again. We scheduled for the car the next day, I called several times to confirm I would get to see the car; they never provided the car for me nor called me back; I left several messages for the manager to call me, but no one ever did.

I recently bought a car from Jim Hudson. Columbia in South Carolina on April 28th. By May 3rd, the check engine light came on. I took it back to the dealership. They told me the it was and oil pump and misfiring issue? They took care of the oil pump and not addressing Misfiring which they stated they would fix. I went back home after 88 days of them having my vehicle inoperable and also making payments. I picked my car up 88 days later and in 3 days later the check engine light had came back on then i noticed a transmission leak. I went back to the dealership and they told me that the check engine light was my be do to a bad oil pump from Manufactors and could be faulted again so I had a transmission leak it was repaired the seal on1 week later, I had to return my vehicle back to the dealership because it was misfiring when me and my family were in Charlotte. I had to take the car back to Jim Hudson now I'm being faced with the sales rep saying my car is no longer in warranty and threatening all of these charges, I haven't had my car in possession only. 31 days and I have had all these problems. My car has been down for at least ninety plus days, and now i'm out of warranty and Stranded with no vehicle. Instead of continuing to struggle and make carpayment and can't get back and forth to work. I need some help

Do not shop here if you plan on having your car ever serviced with them. We have had our 2018 Edge, which we purchased from them, in their serve department since June. 14th 2023. It was not even looked at until June 28th. They did not call to even give us an update until my husband called to see what was wrong and they finally called him back on June 29th and then proceeded to say it would not be fixed till July 7th possibly. We have called 2 times on June 30 th with no call back from Bob the service manager. Then another call on July 5th and still no response. No rental car offered, and we have the extended warranty as well. Poor service and nothing but excuses. This is our 3rd vehicle we have purchased from Jim Hudson and there is no customer loyalty!

This car buying experience has left me BROKE and DISGUSTED ! Jim Hudson and all of his affiliates are a scam .. The warranty did not reimburse me for the money I had to spend to fix repairs that they said were covered under warranty .. not ! I have always been a loyal Toyota customer , owned Toyotas since the early 1990s.. not anymore .. after dealing with Jim Hudson Toyota and his staff .. no way , I drove to NC to get rid of this crappy vehicle , Customer service was awful . no return calls , I will NOT be buying another Toyota from this dealership . I hope Toyota does better .. bad reputation .. sorry service .. bye Toyota !!