Business ProfileforDick Smith Motors

I have a 2013 Infiniti JX35 and on 3/1/2024 my vehicle began shaking very bad, and had trouble accelerating. Monday 3/4/2024 to take it into a shop to have it looked at due to having to work. I got a rental vehicle which cost a total of $442.45 on Tue 3/5/2024 as the first place I went to (Good year on Clemson Road) as a diagnosis was run (for free) and was advised they got codes for the Pressure Control Solenoid, Mass Air Flow Sensor, and a Catalyic Converter. I was advised that they could not perform the maintenance needed and recommended taking my vehicle to a dealer. I was weary in doing such because of what I have experience with vehicle dealerships before and that it would cost more to have them perform the work. I reached out to another vehicle shop whom also advised they could not do the work. Still after discussing with my wife, mother and stepfather I took the vehicle to Dick Smith Nissan 9940 Two Notch Road Columbia, SC 29223 on 3/5/2024. They would not even look at the diagnosis that was provided by Good Year advising that they do their own. On 3/5/2024 I was contacted and it was the catalyic converter and to repair the issue would be around $3400. I approved the work. It was not completed until 3/11/2024, however when I drove the vehicle less than ten miles the check engine light came back on. I took it back and now I am being told the other catalyic converter has issues (low emission) and would cost another $3000 to fix. I spoke to Steve the Service Manager who was very rude and unhelpful. When I asked for the number to corporate he refused to provide any number saying there wasn't a corporate number. Finally he finally gave me the name Judd Smith Director of Fixed Operations but I have not been Contacted by him yet. I still have the check engine light and have been advised by several other mechanics that the issue they are claiming should have come up during to initial diagnostic and repair. I want to repair at no additional cost.