Don’t Strike Out When Purchasing Indians Home Opener Tickets

Better Business Bureau Serving Greater Cleveland is warning Tribe fans to be careful purchasing home opener tickets from re-sellers
April 10, 2017

BaseballTickets to Tuesday’s sold-out game are being pitched online by private individuals and professional re-sellers.  Last year, police arrested individuals who were selling fraudulent World Series tickets and phony Cavs playoff tickets.

“Your best bet is to purchase tickets from an authorized reseller,” said BBB president Sue McConnell. “If you purchase tickets with cash on the street, chances are good that you will be buying worthless pieces of paper.”  

Scammers often advertise on sites such as Craigslist claiming they cannot use their tickets for some reason. They will offer to meet you in person to complete the cash sale.  

Better Business Bureau offers the following tips to avoid fraudulent ticket purchasing:

  • Purchase from the venue. Whenever possible, use the official ticket sales agent for the venue. StubHub is the only MLB-authorized third-party ticket website. The Indians can't provide service for tickets purchased from other sites.

  • Check out the seller/broker. Look them up  to learn what other customers have experienced.  Google the name of the seller, their email address, phone numbers, etc., to see if others have reported problems.

  • Buy only from trusted vendors. Buy online only from vendors you know and trust. Look for the lock symbol in the web address and "https" to indicate the site is secure.

  • Know the refund policy. You should only purchase tickets from a ticket re-seller that provides clear details about the terms of the transaction. Sellers should disclose to the purchaser, prior to purchase, the location of the seats represented by the tickets, either orally or by reference to a seating chart; and, if the tickets are not available for immediate access to the purchaser, disclose when the tickets will ship or be available for pick up.

  • Use payment methods that come with protection. Always use a credit card so you have some recourse if the tickets are not as promised. Debit cards, wire transfer or cash transactions are risky; if the tickets are fraudulent, you won’t be able to get your money back.

  • Be wary of advertisements. When you search the web for online tickets, advertisements for cheap tickets will often appear. Use good judgment; some of these ads are going to be scams, especially if the prices are low. Also watch for sites that use Progressive Field or Indians in their names, but are not affiliated with either entity.