Senior Management

Sue McConnellPresident
Ericka Dilworth, Director of Operations
Christine Roberts, Director of Business Development
Brigid Woodland, Director of Marketing 

Business Development Department

Support and Specialists

Pam AnsonCommunity Outreach Coordinator 
Janice Lightner, Automation Manager 
Samantha Macke, Senior Financial Analyst

 Dispute Resolution Specialists

Customer Service Representatives

Linda Jaquays, Sr. Customer Service Representative
Cheryl Horton, Customer Service Representative

Trade Specialists

Responsible for maintaining BBB reports on companies, assists with accreditation eligibility; determinations; conducts investigations into questionable marketplace practices.

Ed Streich, Trade Practice Manager 

Barbara Andersen, Ad Review Specialist  
Lou Tekavcic, Investigations & Research Specialist

Mary Hanes, Data Quality Coordinator 
Sirita Queen, Trade Assistant  
Melissa Trahan, Trade Assistant

 Dispute Resolution Specialists

Rhonda Whitelock,  ADR Manager

Jennifer Suire
Nicole Rainey