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            Business ProfileMentor Window & Home Improvement

            Windows
            BBB accredited business

            Contact Information

            7731 Lake Shore Blvd

            Mentor, OH 44060-3358

            Visit Website
            Email this Business
            (440) 209-1617

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            Customer Reviews

            5/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/6/2012

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mentor Window & Home Improvement offers the following residential remodeling services:

             Windows * Siding * Roofing * Backyard Storage Buildings *  Entry Doors *  Attic & Wall Insulation * Rain Gutters & Covers *  Decks, Gazebos, Outdoor Furniture * Statuary and Fountains

            Business Details

            Location of This Business
            7731 Lake Shore Blvd, Mentor, OH 44060-3358
            Email this Business
            BBB File Opened:
            8/21/1995
            Years in Business:
            30
            Business Started:
            2/15/1994
            Business Incorporated:
            3/9/1995
            Accredited Since:
            2/6/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Mentor Window & Home Repair Co.
            • Mentor Window
            Business Management
            • Mr. Steve Douglas, President
            Contact Information

            Principal

            • Mr. Steve Douglas, President

            Customer Contact

            • Mr. Steve Douglas, President
            Additional Contact Information

            Fax Numbers

            • (440) 257-7570
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/28/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            On April 6, 2023 I had insulation blown into the wall of an office and the soffit below the office for a total cost of $825.00. Holes were cut into the wood siding outside to blow in the insulation and wood plugs were inserted. On April 17, 2023 I called to tell them that the wood plugs were falling out. The owner told me he would come out to check to see what was going on and that he would have to install larger plugs and would let me know if he had to order a different size. We agreed that gluing them in would help secure the plugs. I did not hear back from him so I called and left a message on April 21, 2023. I did not get a call back so on April 24, 2023 I called again. I explained the issue and was told the subcontractor would contact me later that day or he would call back later that day to settle the issue. It is now Aril 28, 2023 with no response and the plugs are still loose and falling out.
            Read More
            Read 1 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Thomas J

            12/20/2023

            I just had 7 old replacement windows (27 years old) removed from my home and had Mentor Window install 7 premium replacement windows from Provia window and door company. I am totally satisfied with both the Provia windows and the whole experience with Mentor Windows for this entire process. My sales rep , Gus and my installer Ed, are top notch pros. I don't say these compliments about Mentor Window lightly. As a person who has owned a home and this home since 1986, I have had many, many contractors in my home to do work. I can fully endorse the Mentor Window Company and the materiel and skilled installers 1000%.

            Mentor Window & Home Improvement Response

            12/21/2023

            Thanks so much for the business and the sparkling review our whole team appreciates it!
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

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