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          Carlyle Management has 1 locations, listed below.

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            Business ProfileCarlyle Management

            Property Management

            Contact Information

            23945 Mercantile Rd

            Ste B

            Beachwood, OH 44122-5924

            Visit Website
            (216) 464-7465

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            23945 Mercantile Rd Ste B, Beachwood, OH 44122-5924
            BBB File Opened:
            12/8/1986
            Years in Business:
            44
            Business Started:
            6/1/1979
            Type of Entity:
            Corporation
            Alternate Business Name
            • Solon Park Apartments
            • Shaker Gardens Condominium Association
            Business Management
            • Mr. Charles K. Schulman, President
            Contact Information

            Principal

            • Mr. Charles K. Schulman, President

            Customer Contact

            • Mr. Charles K. Schulman, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/28/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I have a dispute with Carlyle Management Company. This company processes maintenance fees for the condo I live in (******* ***** Condominiums). The company is using new software to process maintenance fees. I called and emailed Carlyle on 1/18/2024 to find out if I needed to register with the new software to process my maintenance payment or if Carlyle Mgmt was going to continue to directly pull from my checking account. Carlyle never replied so I went ahead and registered with their new system and paid my condo maintenance fee ($332.21) on 1/22/2024. The following day (1/23/24) Carlyle pulled an additional $332.21 from my checking account. Since I did expect this withdrawal, my checking account had insufficient funds, which resulted in overdraft fees of $72.00. I hold Carlyle responsible for the overdraft fees ($72). As of 1/28/24, Carlyle has yet to answer my email. This same problem happened a year earlier when Carlyle was using a different payment system.
            Read More
            Read 5 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda D

            01/20/2024

            I have to remind Steve ***** every season that their contractor for the outside maintenance of my home is consistently doing less and less maintenance. They are not weeding or edging garden beds. They have not shoveled walks to our home or in front of our garage after they plow our drive. I am physically unable to do this as I have a heart issue. Despite my repeated emails to Steve Avner every season, he backs the contractor, tells me the contractor is on his way to do the work (and he never shows up). I don't think it is right that I have to hire someone to complete this work if I am already paying an HOA for that purpose. Where is my money going?

            Carlyle Management Response

            01/21/2024

            The property manager, Steve *****, uses the services of contractors chosen by the association's Board of Directors and works to get them to perform their responsibilities under the contract. During the snow storm that took lace on the day of the complaint, many of the plowers were slow to respond after having been plowing for many hours already and then stopping to take break before starting again. Since the contractors have responsibilities at multiple properties, they cannot immediately respond to every customer. If they are not fulfilling their agreement, we will work to make sure they do or recommend replacing them. Unfortunately we cannot always control how responsive these contractors are but will continue to work to try to do so.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

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