Business ProfileforA-Z Plumbing & Drain Service, Inc.

11-8-23 @ 2:00pm ***** ******* from A-Z Plumbing & Drain Service came out to fix my father's (he is 92 yrs old) leaking toilet total time spent 1 hr. ***** stated that the toilet would need replaced, took a $447 deposit and would return 11-9-23. ***** came out 11-9-23 between 12:30pm and 1:00pm to replace toilet and found there to be additional work to be done (replace a 3'x3' piece of flooring below the toilet and replace the flange). He left the house and returned 1.5 hours later. ***** did the repairs and he did a nice job with the repair. He gave my 92 yr old father an invoice for $2410. My father was very shocked but paid him because he was afraid he would try to tear out the toilet if he disputed this. ***** left the job at 5:00pm. My father let me know about his concern for the charge so I contacted *** Herbert (Supervisor) to ask him how he could justify this cost with under $500 of supplies and 5 hours of work. *** stated that he thought the price was fine and that they didn't have an hourly rate. When I questioned how he came up with the price he did not have an answer. I then requested a breakdown of pricing and he called the next day stating that he thought the price was fine. I again asked for a breakdown and contact info for the owners and he said he would email it. ******* from the co. emailed me a breakdown that included 11 hours @$135/hr and supplies to make this equal $2410.00. I replied to the email asking how he included an hourly rate after telling me they didn't charge that way and stated that the 11 hours was an overcharge for 6 hours and requested a refund for that and again asked for contact info for the owners. I did not get a response. I believe this company took advantage of an elderly man and padded the bill. It is very disturbing and unethical for companies to do business this way and take advantage of older people. Would you pay $2410.00 to have a toilet replaced? I understand there were other issues but the work was done in 1/2 day.