Business ProfileforPayroll4Free.com LLC

I signed up to work with this company to do our payroll. It started out fine and relatively smoothly. However, what I didn't know was that they neglected to file some tax returns, claiming that my tax account with the gov was closed -- but Payroll4Free did not communicate that to me, nor did they take any pro active action to resolve the issue. It wasn't until months later when I received notices from the gov that taxes hadn't been filed. It was only then that Payroll4 Free actually filed the taxes, but late fees and penalties ensued. I didn't think that was a problem given Payroll4Free "guarantees" that if there's any fees or penalties, they'll pay them. Well, their CEO **** ********* specifically wrote me that he will not honor it. So, now I'm stuck with late fees and penalties because Payroll4Free didn't do their job, nor did they honor their guarantee. I also previously spoke with **** when he was trying to solicit me to invest in his company before they plan to go public. I declined because of my concerns, but it seems they are more focused on building up revenues instead of customer service, keeping their commitments, and establishing a solid reputation. I'd strongly discourage anyone from working with this company.