BBB Accredited Business Profile



(440) 266-1630


14 years in business
6781 Hopkins Rd
Mentor, OH 44060
Fax Numbers
  • (440) 205-9659
Additional Phone Numbers
  • (877) 302-8397
Additional Email Addresses
BBB File Opened: 07/22/2013
Business Started: 09/01/2003
Business Incorporated: 04/29/2002 in OH
Type of Entity
Business Management
  • Ms. Barbara Nord, Manager of Customer Care
Business Category
  • Online Retailer
  • Electronic Equipment Dealers

Products & Services
Bluetooth speakers, home and outdoor speakers, TV mounts and stands, sound bars, and home theater systems.
Methods of Payment
  • This firm accepts Visa, Master Card, Discover, PayPal, and American Express.

Refund & Exchange Policy: 

Returns may be accepted within 45 days after ship date but only with a Return Authorization (RA) number obtained from AV Express. Please email AV Express with the part number, order number, and the problem. AV Express does not charge a restocking fee on returns. Return shipping charges are the responsibility of the customer for all returns that are not received defective or damaged at the fault of AV Express, the shipping company or manufacturer.

BBB accredited business



This firm provides home audio and video products.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




Customer Review Rating:

This business has no complaints filed

Composite Score: