Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Metro Lexus has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMetro Lexus

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/27/2006

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Metro Lexus is a Lexus Dealer.

    Products & Services

    New & Pre-Owned Auto Sale, Metro Lexus Auto Spa · Metro Lexus Parts Center · Metro Lexus Service Center.

    Business Details

    Location of This Business
    13600 Brookpark Rd, Cleveland, OH 44135-5147
    BBB File Opened:
    2/9/1994
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Incorporated:
    6/28/2004
    Accredited Since:
    4/27/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of ND003127 for this business, issued by Ohio Bureau of Motor Vehicles (BMV). The expiration date of this license is 3/31/2026.

    These agencies may include:

    Ohio Bureau of Motor Vehicles (BMV)

    1970 West Broad Street

    Columbus OH 43223

    (614) 752-7500

    Fax: (614) 7528410

    http://www.ohiobmv.com

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • K W #1 Acquisition Co., LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Wendy Bayle, Controller
    • Bill Berardino, Vice President
    • Mr. Peter Spacagna, General Manager
    Contact Information

    Principal

    • Wendy Bayle, Controller

    Customer Contact

    • Mr. Peter Spacagna, General Manager
    Additional Contact Information

    Fax Numbers

    • (216) 916-6001
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/05/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 7/29/21, I took my ** *** ****** to ***** for a routine oil change. I was in Cleveland on business. There were no issues with my car, that is quiet when idling and in motion. My appoint. was at 1 PM. They finished at 3 PM. Upon exiting Lexus, I noticed an unusual new noise when I accelerated. My car sounded differently than when I entered ****** Assuming it was due to the oil change, I drove to my hotel and parked. On 7/30/21, I drove home to Cincinnati. The new noise grew increasingly louder. I parked the car until 7/31. The longer I drove, the louder the noise became. I concluded that my car had been damaged at Lexus. I called Lexus 7/31 and spoke to Dave. My engine light came on. I immediately parked my car and had it towed to Lexus in Kentucky. They determined the exhaust pipe had been broken and said a technician could have broken it during the inspection. My $83 oil change led to a $1,160.00 repair bill. They also recommended services that ***** *** determined I didn't need.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.