Business ProfileforEnbridge Gas Ohio

This is the second time I have had to file a complaint. This company is awful and qualified customer service is non existent. Had to file a report to get back my 274.00.. kicker is I was left a message that they were deducting my current balance which was not past due From the 274.00 I was owed. So, okay fine whatever and then they will mail me a ck for the remainder. Which I still have to receive. Today I logged onto my online banking and DE still took the auto payment even tho it was taken from my deposit. After another call and a supervisor “they use a 3rd party for auto pay so it doesn’t recognize a zero balance??? What?? Anyways she said she could refund the monies and I thought it would go back to my account but no they have to mail me a ck!! After 3 1/2 months of nonsense it is more of the same. All they had to do was refund me the 274.00 that was 3 months past due to me but no they had to deduct my balance which was not due only to then have the same amount taken from autopay for the same Amount they had deducted prior to a due date. I can’t believe any of this is legal. This company cheats and lies to consumers.. its not about the money anymore it’s the principal of being able to lie, deceive consumers to DE TO KEEP your money and try hard not to return the funds!! I have never dealt with issues and everyone is clueless. ASK FOR A MANAGER OR AN EMAIL FOR THE CEO.. Doesn’t exist!! How do they get away with this abuse of consumers? Mirella