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A BBB Accredited Business since
BBB has determined that CrossCountry Mortgage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
CrossCountry Mortgage, Inc., at its headquarters and all its company-owned locations throughout the United States is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. A BBB Accredited Business since March 2016.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for CrossCountry Mortgage, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 34 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||30|
|Total Closed Complaints||34|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||32|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Commerce / Division of Financial Institutions
77 South High Street, 21st Floor, Columbus OH 43215-6120
Phone Number: (614) 728-8400
Fax Number: 614-728-0380
Type of Entity
Business ManagementMr. Alex J. Ragon Esq., Chief Corporate Counsel Mr. Chuck Dindia, Manager Ms. Shannon Hendrix, Chief Marketing Officer
Mortgage Brokers Consumer Finance & Loan Companies Real Estate Loans
The following Government Agency(s) or Association(s) may be able to provide you additional information:
This company has an ownership and financial interest in First Source Title Agency, Inc., located in Parma, Ohio. A separate review is available for that company online at http://tinyurl.com/l8q9jc9.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview