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Find a Location

CrossCountry Mortgage, LLC. has 757 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCrossCountry Mortgage, LLC.

    Mortgage Broker
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.38/5stars

    Average of 172 Customer Reviews

    Customer Complaints

    263 complaints closed in last 3 years

    101 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/21/2016

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers a full range of loan products and programs nationwide. They’re a Freddie Mac, Fannie Mae, and Ginnie Mae approved seller/servicer and offer a wide portfolio of home purchase, refinance, property investment, construction, and home equity products.

    Home financing solutions include:
    Conventional mortgages
    Jumbo loans
    VA home loans
    FHA loans
    CCM’s Signature Series programs
    New construction loans
    CCM CashPlus
    HECM and reverse mortgages

    Business Details

    This is a multi-location business.

    Find a Location

    CrossCountry Mortgage, LLC. has 757 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2160 Superior Ave E, Cleveland, OH 44114-2102
      BBB File Opened:
      4/26/2002
      Years in Business:
      20
      Business Started:
      6/27/2003
      Business Incorporated:
      6/27/2003
      Accredited Since:
      3/21/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 32151 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions

      These agencies may include:

      Ohio Department of Commerce / Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus OH 43215

      (614) 728-8400

      Fax: (614) 7280380

      http://www.com.ohio.gov/fiin

      BBB records show a license number of RM.803095.000 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Ohio Department of Commerce / Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus OH 43215

      (614) 728-8400

      Fax: (614) 7280380

      http://www.com.ohio.gov/fiin

      BBB records show a license number of 3029 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions

      These agencies may include:

      Ohio Department of Commerce / Division of Financial Institutions

      77 South High Street, 21st Floor

      Columbus OH 43215

      (614) 728-8400

      Fax: (614) 7280380

      http://www.com.ohio.gov/fiin

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • The American Eagle Mortgage Corporation
      Business Management
      • Mr. Chuck Dindia, Manager
      • Mr. Alex J. Ragon Esquire, Corporate Counsel
      • Ms. Shannon Hendrix, Chief Marketing Officer
      Contact Information

      Principal

      • Mr. Alex J. Ragon Esquire, Corporate Counsel

      Customer Contact

      • Mr. Alex J. Ragon Esquire, Corporate Counsel
      Additional Contact Information

      Fax Numbers

      • (440) 845-3777
        Primary Fax

      Phone Numbers

      Customer Complaints

      263 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      We have sold our house and trying to close. Our title company needs a payoff quote directly through the mortgage company for security reasons. When the title company calls, they cannot get this. When we call, CrossCountry tells us that ********** owns our mortgage. When we call **********, they tell us CrossCountry owns it. Our payments and online portal are through CrossCountry. There is a payoff request on their portal, but we cannot fax or email to the title company and this is time sensitive. We have been given the run around and cannot get ahold of an actual person to help us get this resolved. We have been able to make it through once and they told us CrossCountry owned our mortgage, but when the title company called, CrossCountry said they didn't. We need this resolved ASAP so we can close on our house. It can't be that difficult to create the payoff quote and fax it to the title company.
      Read More

      Customer Reviews

      172 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shirell I

      1 star

      04/15/2024

      I have sent in all my documents and they denied me! And the representatives have been nasty to me on the phone I had until a April17,2024 I feel as though I am discriminated because my husband is a Veteran and he left we are divorced! I still need a place to live they promised to help me my house was on the market I took it off because they made me assure they would help me they are still trying to work with my ex- husband who walked away and does not want the property I contacting the Naacp because they are going by my race and my situation I can't help I got divorced this is very traumatizing and I am still healing from my divorce they are mentally stressing me out! They are not doing their jobs! It's also embarrassing to me as a consumer!

      Local BBB

      BBB Serving Greater Cleveland

      BBB Reports On

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