This Business Is Not BBB Accredited

Aqua Limo & Ground Transportation Group

Aqua Limo & Ground Transportation Group

(440) 808-2782

Aqua Limo & Ground Transportation Group

30 years in business
P. O. Box 45294
Cleveland, OH 44145
Fax Numbers
  • (440) 892-9112
Additional Phone Numbers
  • (216) 401-6875
Additional Email Addresses
  • aqualimos@aol.com
  • donslimousine@aol.com
  • info@aqualimo.com
BBB File Opened: 03/28/1989
Business Started: 06/01/1987
Business Incorporated: 11/15/1993 in OH
Type of Entity
Corporation
Business Management
  • Mr. Donald D. Kowalsky, President
Business Category
  • Limo Service
Additional Information
  • The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business. This com...
  • The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

    This company first came to the attention of the Cleveland BBB in January of 2017. BBB initiated an investigation due to an unresolved complaint, uncertainty of current/ active licensing, and ownership of the business; Aqua Limo & Ground Transportation Group.
    Numerous consumers state that the business Owner, Don Kowalsky never resolved complaints and never informed consumers of new ownership upon contract signing.
    BBB has on record that Kowalsky informed BBB on 8/21/2009 that Michael J. Bobinchuck was the new owner of Aqua Limo. Therefore, he was not held responsible.
    On 1/12/2017, BBB began investigation on Aqua Limo & Ground Transportation Group.
    The Ohio Secretary of State shows several similar business names related to the name, "Aqua," in the limo business; Aqua Limo, LLC., Aqua Limo & Ground Transportation, CLEVELAND LIMOS LLC., CLEVELAND NAUTICAL SERVICES, INC. and Aqua Limo Yacht Charters.
    Address and contact information listed on the website,
    Aqua Limo & Ground Transportation Group
    PO Box 45294, Westlake, Ohio 44145
    Telephone: 1 440 808 2782
    FAX: 1 440 892 9112
    440-808-2782
    info@aqualimo.com
    BBB called the business. There was no answer. BBB left a voicemail.
    BBB called employees that are/ were working at Aqua Limo. Of the three contacts that were provided by the consumers, BBB was able to make contact with one. The employee was working at Aqua for seven years and as of July 2016, they are no longer with the company.
    The former employee stated that Kowalsky ran his business in an unprofessional manner. He also stated that another employee who is believed to be living with Kowalsky, created the Cleveland Limo name to be able to create revenue and obtain insurance because Kowalsky caused Aqua to have a poor business reputation. As of August 2016, that employee is no longer with the company as well. The former employee stated that Cleveland Limo was the same business as Aqua Limo and Kowalsky was just going along with it.
    According to PUCO Motor Carrier registration, BBB found that the business's Certificate of Public Convenience and Necessity (CPCN) is suspended.
    According to USDOT, the company’s USDOT number is 1791850.
    As of 7/6/2015,company’s OOS rescinded on 6/15/2015, based on MCMIS records
    On 11/16/2015 and 12/21/2015, company was sent involuntary revocation notices. Status is “inactive”. The company’s legal name is Cleveland Nautical Services, Inc.
    Ohio Secretary of State shows,
    Entity Number 857387
    Business Name CLEVELAND NAUTICAL SERVICES, INC.
    Filing Type CORPORATION FOR PROFIT
    Status Active
    Original Filing Date 11/15/1993
    Location: CLEVELAND County: CUYAHOGA State: OHIO  
    Agent / Registrant Information
    DONALD D KOWALSKY
    30628 DETROIT RD #142
    WESTLAKE,OH 44145
    Effective Date: 11/15/1993
    Contact Status: Active
    Incorporator Information
    DONALD D KOWALSKY
    BBB was able to make contact with a former employee that designed the company website and they complied to take it down.
    December 2016, Aqua Limo was reported to Cleveland News 5. According to records obtained by News 5, eight complainants never recovered any of the money that they lost.
    The complaints allege:failure to provide services, unsanitary conditions, and failure to respond to complaints. News 5 spoke with several local limousine companies who said they’ve had to bail Aqua Ohio's clients out of situations in the past. One Medina company has even filed a lawsuit. Business owners said the negative experiences are hurting their industry as a whole.
    Don Kowlasky continues to indicate to the BBB that he is not the owner and has asked us to refer to his former employees to answer to the complaints and resolve other consumer issues.

    BBB has obtained enough information to believe that Don Kowalsky is the owner of Cleveland Nautical Services, DBA Aqua Limo. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel.

Alternate Business Names
  • Cleveland Nautical Services, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
On December 21, 2015, the Federal Motor Carrier Safety Administration revoked the license of Cleveland Nautical Services, Inc. BBB encourages you to contact the following agency or agencies to confirm this information: U.S. Department of Transportation's Federal Motor Carrier Safety Administration at 855-368-4200.

F

Alert

The current ownership of the business is uncertain. BBB had previously identified Don Kowalsky as the owner. In January 2017, Mr. Kowalsky contacted BBB alleging that he had sold the business. Current complaints and other information in the file indicate that Mr. Kowalsky is still the owner. BBB has asked Mr. Kowalsky to provide documentation and he has yet to provide this information.

Alert

Information involving this firm's licensing is included in this Business Profile.

Alert

Investigation information involving this business is included in this report.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Aqua Limo & Ground Transportation Group include:

  • 10 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to have a required competency license

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Aqua Limo & Ground Transportation Group

This Business Is Not BBB Accredited

Aqua Limo & Ground Transportation Group

Customer Review Rating:

20%
80%