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          Vitamix has 1 locations, listed below.

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            • Vitamix

              8615 Usher Rd. Olmsted Falls, OH 44138-2103

              BBB Accredited Business

            Business ProfileforVitamix

            Kitchen Accessories
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.4/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1967

            Years in Business: 103

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm's commercial and home products are available via its website, at home shows, and through foodservice distributors and retail dealers.

            Business Details

            BBB File Opened:
            1/1/1936
            Years in Business:
            103
            Business Started:
            1/1/1921
            Business Incorporated:
            1/1/2015
            Accredited Since:
            1/1/1967
            Type of Entity:
            Corporation
            Business Management
            • Mr. Greg Teed, President
            • Ms. Ashley Gowens, Senior Manager, Corporate Communications
            • Mr. Steve Laserson, CEO
            Contact Information

            Principal

            • Mr. Steve Laserson, CEO

            Customer Contact

            • Ms. Ashley Gowens, Senior Manager, Corporate Communications
            Additional Contact Information

            Fax Numbers

            • (440) 235-3726
              Primary Fax

            Phone Numbers

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I set up a repair for my vitamix on January 1st, Vitamix sent me 2 shipping labels. I confirmed with customer service rep ***** & *** that it was okay if I put both items into one label they said okay. I shipped my device on January 31st under the tracking number ******************. On February 10th ups reported that the package got damaged and the merchandise got lost. I reached out to vitamix on February 26th and they said they will check and I should get a response in up to 8 business days. It is now over a month later without an answer. Since they provided the label they should have insurance and get a pay out from ups which should go to my replacement. Unless they decided to pocket the money and leave their customer in the dark.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jennifer S

            01/20/2024

            I purchased a new blender online and received the automated response. After several days, I still had not received an update or notice that my product had shipped. I tried to check the status online but that system wasn’t working and after repeatedly timing out, the website would come back with a “maintenance” message. I finally got through to a customer service rep on my second attempt. She could not tell me why my order wasn’t processed and indicated the item was in stock. She said she would follow up and call back with a status. I never received a call but did get an email letting me know my order had shipped. It turns out it was available locally, and I received it within a day. However, the product was not in a product box. It was in a cardboard box with minimal packaging. I checked to ensure I purchased a new, not a refurbished item - I purchased a new item. Customer service is currently closed. I am waiting to see how much of an issue they will make of returning this item free of charge.

            Local BBB

            BBB Serving Greater Cleveland

            BBB Reports On

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