Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Vitamix has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Vitamix

              8615 Usher Rd. Olmsted Falls, OH 44138-2103

              BBB Accredited Business

            Customer ReviewsforVitamix

            Kitchen Accessories
            View Business profile
            View Business profileBBB accredited business

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            5 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from Jennifer S

              01/20/2024

              I purchased a new blender online and received the automated response. After several days, I still had not received an update or notice that my product had shipped. I tried to check the status online but that system wasn’t working and after repeatedly timing out, the website would come back with a “maintenance” message. I finally got through to a customer service rep on my second attempt. She could not tell me why my order wasn’t processed and indicated the item was in stock. She said she would follow up and call back with a status. I never received a call but did get an email letting me know my order had shipped. It turns out it was available locally, and I received it within a day. However, the product was not in a product box. It was in a cardboard box with minimal packaging. I checked to ensure I purchased a new, not a refurbished item - I purchased a new item. Customer service is currently closed. I am waiting to see how much of an issue they will make of returning this item free of charge.
            • Review from Albert P

              01/09/2024

              Purchased A3500 blender. I tried to post this with the serial number and invoice but it wasn't allowed. It was purchased in December as a Christmas gift. It did not turn on. We are familiar with Vitamix and know there's a toggle/switch on the side of the unit that's a secondary power switch. Tried multiple outlets but it did not work. I'm surprised this unit somehow passed QC. A very disappointing experience. My options were to ship it back and have them 'repair' it or refund. If it's defective then a new unit should be sent instead of 'repaired'. So a Christmas gift would now have to be 'repaired' and would not be available until February? Not acceptable. When asked for a new unit and partial refund they did not even entertain the idea so I requested a full refund. Poor QC and customer service. I will never recommend Vitamix nor will I ever buy their products if they cannot stand by them and provide a better experience.

              Vitamix Response

              01/25/2024

              We apologize for the inconvenience, *** ***** As our Customer service team mentioned, if you would like to return the machine so we can replace or refund your purchase, we can assist you. Thank you.
            • Review from Ron C

              08/16/2022

              Vitamix provides a great product, with equally amazing customer service! I recently ordered a new blender because our current one stopped working (due to literal daily use over 4 years, blending full loads of raw kale). We sent the current one back for repairs under warranty, and ordered expedited shipping for our new one. Vitamix was able to get our new blender to us the NEXT DAY!!!! Sadly, the one that arrived had an error code right out of the box. These things happen, and I am not upset, as they quickly got us a shipping label to return it, so they could replace it with a new one. I called and spoke to Vitamix about the expedited shipping I paid for, and requested a refund of the added cost to expedite the shipment since I would ultimately have to wait a week to get a new blender, and Vitamix kindly agreed to do it. This new blender makes my 5th Vitamix Blender Purchase (3 gifted blenders were the other purchases), and I cannot say enough about this company. Their product is amazing, and we have truly put it through it's paces. This is the first time we've had an issue, which is impressive given how frequently we use our blender. I want to express my thanks to Vitamix for being a reliable company with great customer service. For anyone who reads this, Vitamix is the only place you should shop for a blender. You get what you pay for in most cases, but with Vitamix, I think we get the better part of the deal as a customer! They uphold their warranty guarantees, provide better than expected service, and that is why I will be a customer until they stop making blenders.
            • Review from Eva R

              06/24/2022

              EXCENT customer service by the rep and what i ended up with. have had a vitamix blender for eons. had one little issues quite a ways back and it was resolved. just had another issue where the top was starting to vibrate off slightly. after all these years sorta understandable. called them and they replaced the top and little knob. no charge. can't say enough good things about the product and it was actually recommended to me eons ago.
            • Review from Danielle

              09/04/2021

              Vitamix is a great product with great customer service! I highly recommend the financial investment.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.