Business ProfileforLighthouse Insurance Group, LLC

We have been working on getting private insurance (not Obamacare, we are self-employeed professionals) since Nov. 2023. We thought we had it and were given a reference number on 11/28/23. We never received confirmation emails and reached back out on 12/18/23 to the phone number we had previously called. We were connected with Armanie Wilson with LIG. She said that on 11/28/23 the application was completed but not submitted. She said she would take care of it and our insurance would be effective 1/1/24. We paid our premium for January in the amount of $2118.99 during this call with LIG that day on 12/18/23. We received an email from LIG confirming payment received and coverage effective on 1/1/24. We have since found out that we have NO insurance on 1/1/24. We have repeatedly called, left messages, and on the rare occasion spoken to random representatives. Each time, they tell us they can't help us or they hang up on us. We have over 20 hrs just this week of waiting on hold and trying to get in touch with someone from LIG to help us with this matter. Today we spoke with someone (Grant) and they admitted they (LIG) made a mistake and that they wouldn't be able to help us or do anything to fix it. I asked to speak with a manager and was told that they're not available. This is about the 4th manager that was supposed to call, but hasn't. We paid for a service and have documentation confirming payment and 1/1/24 start date, but they are not able to provide the service. I will attach a copy of the email from Armanie Wilson, the representative of LIG.