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            Customer ReviewsforMercy Health-Regional Medical Center LLC

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            2 Customer Reviews

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            • Review from Frances P

              1 star

              10/11/2023

              My name is ******* ****** *** **********. I went to the ER at Mercy Hospital in Lorain on 10/11/2023 for symptoms that include: migraine, runny nose, body aches, dry cough and sore throat. I felt very neglected during this visit. I got called to check my vitals and upper respiratory panel. I informed her that cold medication and Tylenol did not work. Then, I was sent to the lobby. I was called back and placed in a hospital bed. When Nina S. ****** ARPN came in she looked at me carelessly and didn’t not ask for my information or share her name, she then checked my breathing and sent me to the lobby to wait for results. As I walked away I heard her tell an assistant that I was suppose to be placed in a non-hospital bed that the hospital bed was reserved for MRI’s. This was very hurtful to hear and unprofessional. Ten minutes sitting in the lobby I get called again and placed in a room that has no hospital bed and a bed for normal appointments that were hard and very uncomfortable. She then walks in again and said my results would be on my chart and said that I didn’t not have a sore throat that I had a virus. She only prescribed me Tylenol after I said It didn’t work and I still felt horrible. She then told me the only thing I can take is Tylenol or Motrin that anything else does not work. She did not even give me a pain pill before I left, when I got to the car and I started crying from my migraine being so bad. I felt horrible after this visit and I felt as if she did not care about me or believed I was in pain since I was the ONLY patient that kept getting sent to the lobby instead of having a normal hospital bed. I’ve never had poor treatment at a hospital the way I did today. The Tylenol still does not work and I have even worse symptoms than I did prior to going to the emergency room. It was a waste of time to go to the ER as I came out with no resolution or even given any type of medication while I was there or IV.
            • Review from Jeff R

              1 star

              02/11/2022

              I am a 57 yr. old professional with a family history of colon cancer. I have been getting a colonoscopy every five years since I was 41. On April 16, 2021, I had my fourth one at a Mercy Health facility (by the same Dr. who did the other three). Shortly after the procedure, I received a bill for $3,200, which I later determined to be MH's facility charge. My insurance provider (Anthem) assured me that my procedure was 100% covered since it was preventative and associated with my family history. They determined that the billing occurred because the colonoscopy was miscoded as "diagnostic", and therefore had to be applied to the diagnostic deductible in my plan. I then called MH billing to explain the issue and get it rectified. They suggested I have my case go through a "coding review", which was unsuccessful. After several more calls to MH, they suggested I "appeal" my case, which did not work either. By this time, it's late fall 2021, and they suggested I have my doctor re-submit the coding, which I did. During the aforementioned period, I continued to receive bills from MH, and eventually, a collection agency started harassing me. In mid-January 2022, I called back to MH Billing to see if it was successfully resolved this time, and the agent said it was....YEAH!!....or so I thought. Today, I received the same bill for $3,200, along with a "FINAL NOTICE" notation, along with an advisement that it would be referred to a collection agency (as though that was going to scare me after what I have already endured! Of course, I had to aggravate myself one more more time by calling MH Billing today, and of course, there advice was that we "re-submit it". I WOULD ADVISE ANYONE READING THIS TO NOT UTILIZE MERCY HEALTH IN ANY REGARD WHATSOEVER. THEY ARE A JOKE IN EVERY SENSE OF THE WORD. DO NOT REPEAT MY NIGHTMARE.

              Mercy Health-Regional Medical Center LLC Response

              02/23/2022

              Mercy Health Business office **** **** ***** ****** **** ***** ********** **** * ****** **** ******** *** *********** **** ***** *** ******* ************ **** **** ******* Thank you for taking time to reach out to Mercy Health to explain your concerns. We regret any inconvenience you have experienced and appreciate your cooperation with our team. We have conducted a full investigation in accordance with our billing practices, to resolve this matter fairly. A review was completed for your hospital bill, account number ending in ***** Mercy has partnered with your insurance company **** ***** **** ****** who has agreed to send back the claim for processing. Until **** ***** **** ****** completes their review, we are unsure what your final patient liability will be. Mercy has reached out to ***** ********** ****** to close and return your account as of 01/27/22. If any patient liability is determined, you will receive an updated explanation of benefits (EOB) from your insurance provider and a statement will follow from Mercy. We hope that this response will be helpful in addressing your concerns. The Mercy West hospital; remains committed to the provisions of quality care to its patients. We thank you for sharing your concerns with us as this feedback provides us with an opportunity to evaluate areas for continuous quality improvement. Sincerely, Valerie ***** ******* ***** Mercy Quality of Care Coordinator

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