Business ProfileforConserv-Air Co., Inc.

One of Conserv-Air’s technicians falsely claimed repairs were needed during one of our regularly scheduled service appointments, just to get us to spend more on additional service. We made Conserv-Air (and their owner) aware and they did not care. Conserv-Air technician Bryce recently came out for annual service cleaning of our furnace. Following the service, he verbally let us know the igniter and flame sensor both needed replacement. This was also confirmed in his written report. We decided to move forward with those recommendations, so we contacted our home warranty company for repair so that we weren't left in a future crisis with no heat this winter, especially because we have an infant in our home. Our warranty company sent another HVAC provider (covered under our warranty) to replace the parts as recommended by Conserv-Air. The new technician tested both parts in front of us and found that neither needed replaced nor were anywhere near needing replacement. He expressed immediate concern with Bryce’s report and was confused by the recommendation for replacement. He did not replace any parts, as it was unnecessary. Because of Conserv-Air’s false recommendations, we had to pay $125 deductible to our home warranty company for repairs that were not completed because they were unnecessary. We reached out to Conserv-Air to make them aware of the situation and see if we could come to some sort of resolution. The owner was informed and did not care, nor did he do anything to rectify the situation. It was clear the owner did not share our concern that his technician was making recommendations for repairs that were not needed. We will not schedule any future service appointments with Conserv-Air (despite the fact we have used them for regular service for years), and want to make sure other customers are aware of their business practices.