This Business Is Not BBB Accredited

AG Interactive

AG Interactive

(216) 889-5000

AG Interactive

19 years in business
Headquarters
1 American Blvd
Cleveland, OH 44145-8151
BBB File Opened: 08/23/2001
Business Started: 06/28/1999
Business Incorporated: 06/28/1999 in DE
Type of Entity
Corporation
Business Management
  • Ms. Sally Babcock, CEO
  • Ms. Meredith Hanrahan, President/General Manager
  • Ms. Shyla Jones, Customer Support Manager
  • Mr. Michael Waxman-Lenz, C.F.O.
Business Category
  • Greeting Card Store
  • Online Shopping

Alternate Business Names
  • JustWink
  • Cardstore.com
  • AmericanGreetings.com
  • BlueMountain.com
  • Beatgreets.com
  • Ag.com
  • American Greetings
  • PhotoWorks

B

Pattern of Complaint

The BBB has identified a pattern of complaints, in that most of the complaints concern difficulty in canceling memberships within the free trial period, or at the annual renewal date. The company had requested that memberships be canceled by phone, even though consumers signed up online. Many consumers report difficulty in reaching the company by phone to complete the cancellation process and are then subsequently billed for membership. The compa... Read More

Overview

This company publishes electronic greeting cards under various names, including AmericanGreetings.com, BlueMountain.com and Cardstore.com. Members pay an annual fee.

The company offers various free trial memberships for its e-greeting cards. Consumers are required to provide payment information prior to signing up for a trial membership. If the consumer does not wish to become a member after the trial period, they must contact the company before the trial period is up; otherwise, they will be billed automatically for a full year's membership and no refund is issued.

Consumers should be aware that membership is automatically renewed at the expiration of the current term unless cancellation is requested during the subscription period or within thirty days of renewal. The company does notify by email in advance of the impending renewal. New non-trial memberships are billed at the time of purchase but may be cancelled within thirty days of payment processing. Cancellation requests should be made by calling 1-800-711-4474 or may be done online.

In addition, AG Interactive provides wireless services, including ring tones, interactive media, and mobile phone apps.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for AG Interactive include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

AG Interactive

This Business Is Not BBB Accredited

AG Interactive

Customer Review Rating:

100%

Composite Score: