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Find a Location

Ulman Family Contracting has 1 locations, listed below.

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    Business ProfileforUlman Family Contracting

    Home Renovation
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2015

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Ulman Family Contracting specializes in total storm restoration services and also offers the following residential contracting and renovation services:

    * STORM RESTORATION

    * ROOFING

    * SIDING

    * GUTTERS

    * WINDOWS

    * DECKS

    * PAINTING 

    * AND MORE

    Business Details

    Location of This Business
    5900 Som Center Rd Ste 12, Willoughby, OH 44094-3044
    BBB File Opened:
    1/19/2012
    Years in Business:
    14
    Business Started:
    11/18/2009
    Business Started Locally:
    1/1/2011
    Accredited Since:
    4/14/2015
    Business Management
    • Mr. Nate Ulman, Owner
    Contact Information

    Principal

    • Mr. Nate Ulman, Owner

    Customer Contact

    • Mr. Nate Ulman, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/04/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I signed a contract with Ulman Family Construction on October 19th, for roofing repair. 11 weeks later, I have not received services. I've contacted the company by phone, text, e-mail, Thumbtack numerous times. I've been given several estimated start dates that came and went with no shows. The contract states: "If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date." & Ohio law states that it is a deceptive act for a supplier (contractor) to allow 8 weeks to elapse without services being rendered. O.A.C. 109: 4-3-09 However, it is now winter & my time has been wasted to find another roofer, receive a quote when my roof is needing immediate repair pending imminent winter weather. I'm very frustrated as I signed with this company based on many positive reviews online. They have had poor customer service. I've been given the run around. I would really like my roof to be done immediately because it's in desperate need of repair before the winter weather hits, but if I cannot receive a written start date for services signed by the project manager, I will need to cancel this contract. Last contact was received on December 12th. No response received after that. I would like the business to resolve this issue with me, either communicate to me that they need to cancel the contract or provide a definitive start date in writing & meet that start date, otherwise provide a canceled contract if they cannot meet that start date.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jean K

    1 star

    04/03/2024

    There is no warranty on their roof repairs. I was not told when they replaced my roof with 20 year shingles that the work is only covered for 2 years. My roof is leaking and I have made multiple attempts to reach the owner and he continues to give me the run around week after week. My roof is about 5 years old. This was an insurance claim roof where I used my homeowners and now I have to find the money to pay someone to fix my roof. This is such a scam that they tell you to use your insurance, do a lousy installation, get their money and then leave you hanging, hoping it does not leak. I never received any documents, never received anything in writing and now that it is leaking I am stuck finding another roofer and paying for it. Do not use these guys for roof repairs with insurance as they will tell you exactly what you want to hear. Shady business if you ask me.

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