This Business Is Not BBB Accredited

AmeriGas Propane

AmeriGas Propane

AmeriGas Propane

27 years in business
24650 Center Ridge Road Suite 200
Westlake, OH 44145-5620
Fax Numbers
  • (440) 808-8160
Additional Phone Numbers
  • (866) 767-1100
  • (440) 748-1022
  • (888) 953-8350
  • (440) 808-9743
  • (440) 808-9743
Additional Website Addresses
BBB File Opened: 02/13/1991
Business Started: 01/01/1990
Business Management
  • Ms. Colleen Fay, Vice President
  • Mr. Trent Nagata, General Manager
  • Mr. Jim Palkovic, Director of Region Operations
Business Category
  • Gas - Propane
Alternate Business Names
  • Horizon Propane
  • Level Propane Gases Inc.



Consumers who need emergency fuel delivery or are experiencing a problem or delay with an expected fuel delivery are advised to call customer service at 1-888-553-8353 or the company's main number, 440-808-9743, and have the operator connect them to a customer service representative.  Emergency messages of this nature should not be left with the Research and Resolution Department, which handles ongoing complaints only.

This company's business is the sale of residential and commercial propane fuel.  Fuel is delivered to consumers who may own their own tanks or lease tanks from the company. The company offers several contract plans for purchase by consumers depending on individual needs and eligibility. As with any contract, consumers should carefully read and understand the terms and conditions of the company's contract and plan options before signing.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

AmeriGas Propane