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          Marble Builder Direct has 1 locations, listed below.

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            Business ProfileforMarble Builder Direct

            Countertops

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Marble Builder Direct offers flooring, fireplaces and countertops of granite, marble, travertine, slate, and onyx.

            Business Details

            BBB File Opened:
            6/19/2006
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            1/17/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Marble Builder Direct International Inc.
            Business Management
            • Mr. Farhad Mehdizadeh, Owner
            Contact Information

            Principal

            • Mr. Farhad Mehdizadeh, Owner

            Customer Contact

            • Mr. Farhad Mehdizadeh, Owner
            Additional Contact Information

            Fax Numbers

            • (216) 398-1590
              Primary Fax

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Unresolved
            My personal experience with Marble Builder Direct has been an absolute nightmare ever since signing an agreement to purchase with them and submitting payment. To begin, almost every one of my appointments was rescheduled the day of starting with the measurements to the company coming back from repairs post-installation. This was done with no remorse or empathy. All of these schedule changes caused me to constantly switch around meetings and my schedule. After numerous repairs that take weeks for them to fix, some things still aren't right. For example, some corners aren't rounded and some are and the one piece they brought back now has a spot on it. . It is almost impossible to get a hold of the owner or get any customer service towards resolving my concerns. Working with this company has been a nightmare and I don't say that about many companies.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Natalie R

            1 star

            04/15/2022

            I have never encountered a business owner that was so unprofessional with his lies, idle threats, and holding on to a my deposit that he has no right too. I went to the company for an estimate back in January. They required a deposit even before coming out to measure (huge red flag:::biggest mistake of mine for ever giving them a deposit of $2900). They came out to measure. The revised estimate was way more then I estimated by roughly $1000. We couldn’t agree on the revised measurements. So between back and forth of talking; I decided to not do the job at all. He threatened me with a mechanic lien. Which doesn’t not apply…good scare tactic. He was refusing to give me back my deposit! After of a couple of wks of hounding him for my deposit; he tried to tell me was going to deduct outrageous charges from my deposit. I just wanted my deposit back and run far away from him and this business. I was done of waiting around, being polite and hoping he would do the right thing and give me back my money. He was dragging his feet on giving me my deposit then his crazy fees. So I ended up taking him to court in March and won my judgement. Clearly he had no right to hold or keep my deposit of 2900$. Its been over a month since i won my judgement. He has made no attempt to pay me my money. I txted him and he said he would send the a check. I still never received a check and now he’s not responding to my messages. Please learn from my mistakes. If i can give zero stars I would.

            Local BBB

            BBB Serving Greater Cleveland

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