Business ProfileforMiddlefield Windows & Doors LLC

We paid slightly higher than $7500 to have 2 doors installed to eliminate the drafts from our old doors back in April of 2022. Within a couple of months the door sweep weather strip starting falling apart on our front door. The metal casings around the kickboards are completely dented in with the seals lifted away and isn't protecting the wood underneath on both doors. One of the locks is so tight it has bent 2 keys when trying to unlock it and you cannot lock it from outside. I can still feel the drafts coming through the large gaps under, above and all around the frame it where it meets the wall. Thankfully, it has an enclosed porch. The frame was never secured to the wall or sealed. On the back door the storm door does not completely seat against the frame. When my wife called to get some of these things addressed and repaired, no one was in any kind of hurry to respond to her or even look at it. When Rick finally did come out to access the complaints several weeks later, he was here maybe 10 minutes, he removed the door sweep weather strip but did not replace it saying he brought the wrong one he would be back but didnt come back. He did nothing about the dented up metal casings nor did he mention fixing them in anyway, infact, he very rudely did an overexaggerated demonstration for my wife as to how to properly walk through a door, "stepping over the frame, not on it". This company does not stand behind their work or product. They have done nothing to correct any of this. I am including pictures of the gaps above, under and around the frame, the ripped up rubber under the main door what was left after Rick removed the strip, the stormdoor not closing properly, the dented up metal casings on both doors, and the lock that keeps bending keys. These doors were installed in April, we paid cash, did not finance them and I am not satisfied with the way they have handled this situation. They have done nothing to correct any of it.