Customer ReviewsforNational Enterprise Systems

If I could leave lower than 1 star I would. Joe ****** spoke to me in a very derogatory and accusatory tone. He was rude and talked to me in a way that felt very attacking. I explained I simply wanted some sort of email or letter before setting up arrangements and was told they get told that all the time and they were just interested in setting up payments. I explained I did not live at the address listed and so I had not received anything from them the debt I owe. He then attacked me by basically saying "you know you took out this debt and avoided it so why do you need a letter if you acknowledge you owe it." I informed him I was willing to stay on the phone so they could send me an email with documentation of how to set up the payment and he started to make excuses saying they only had 1 person in office who did those and that he did not want to make me late. Joe kept telling me he did not mean to sound rude or pushy, but that's exactly how he was. Not a great way to offer customer service as a manager or supervisor.

NES is sorry for your experience. Please contact our Compliance Department at ************ ext. 1599 so we can further assist you.

I was contacted stating that my credit card account was past due and it was not.

Please contact our compliance department a* ************ we may assist you.

I was contacted on a vehicle that the company I purchased from told me I can return with no issues. I later received a phone call with NES. I also never approved of my account being sold and information being given to other ppl. very unprofessional. The law states without my authorization company's like you are not allowed to contact me in anyway.... I suggest you guys stop before I involve an attorney and it's no threat just leave me alone!

Please contact our compliance department at ************ so we may assist you with any issues you may have.

I am just here to leave remarks of one of my recent exchanges with the team over at NES. Nicole Rizzo is the reason for the 1 star review. Her approach to our conversation on the phone was that she was in a position to talk down to me. Me, the person calling in to pay a bill. I left the conversation feeling like Nicole Rizzo talks to customers like they are inferior people. I left the conversation that day, months ago, feeling pretty awful about myself. And still have not been able to forget about that phone call. I filed formal complaints with the compliance department. There has been no follow up on the incident. So, the aggressive and demeaning phone call occurred. I filed a formal complaint. And that was it! No follow up or responsibility taken on behalf of NES. It was ignored and swept under the rug. Until they receive the notification from this complaint. Just leaving a review of my experience on every outlet I legally can. You should not talk to people like they are less of a person for having a debt. Its 2022. You are not better than anyone else. We can expect an automated response to these complaints. See below! "Please contact our compliance department at *** *** **** so we may assist you." Already did that...

Please contact our compliance department at ************ so we may assist you.

I already did the part where you call in and talk to the compliance department. And they did nothing in response to the employee Nicole ******* awful attitude and demeanor. It shows they do not take complaints seriously. The response above is clearly automated. I even put it as part of my original complaint because this response was both cold, and extremely predictable. This company cannot be bothered with a response from an actual person. This reinforces that this National Enterprise Systems does not take customer complaints seriously. Even when filed directly with the compliance department. So this complaint will go unresolved and remain on their company profile for eternity.

The company called me every morning for 5 months. Asking for a money amount of $4000 usd. After paying them the money I asked for an emailed receipt. They lied to me saying they would get the receipt to me a few hours later. I’ve now waited on a zero balance receipt for two days. After speaking to a manager I’ve still not received a receipt for paying off a debt in full. Why?

Sorry for your inconvenience. A letter was sent to you on 08/29/2022. Please contact our compliance department at ************ if you have any further questions.

Sick of getting calls from the National Enterprise System stating that my name was given by someone that I have never heard of. When I try to call the number back it just rings which makes me feel that this is a scam.

Please contact our compliance department at 877-603-7165 so we may assist you.

Non stop harassing me constantly where I received calls 3-4 a day and letters I even asked them to stop but they disregard that in all matters cause they tell me point blank they don’t have to and will not stop harassing me and people I know about me !

Please contact our compliance department at ************ so we may answer any questions.