Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Old Time Candy Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforOld Time Candy Company

            Candy
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/12/2004

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm Candy sells through the Internet.

            Products & Services

            candy, bulk candy, candy gift boxes, gum, caramel, candy sticks, coconut candy, cotton candy, chocolate, gummi candy, jawbreakers, licorice, mints, Pez, sour candy, salt water taffy, sugar-free candy, wax candy

            Business Details

            BBB File Opened:
            6/12/2001
            Years in Business:
            24
            Business Started:
            2/15/2000
            Business Incorporated:
            1/16/2001
            Accredited Since:
            2/12/2004
            Type of Entity:
            Corporation
            Business Management
            • Mr. Don Bridge, Vice President
            • Ms. Barb Peterseim, General Manager
            Contact Information

            Principal

            • Ms. Barb Peterseim, General Manager

            Customer Contact

            • Ms. Barb Peterseim, General Manager
            Additional Contact Information

            Fax Numbers

            • (775) 908-1995
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I spent 56.00 on stale candy. Boxes of some items were not sealed properly they were open. All the bubble gum was so hard my kids had to spit it out there couldn’t chew them. I contacted the company they want me to bare the expense to send it back rather then sending me a label which in this case they should provide since they knowingly sent out port quality items.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            T. F.

            12/23/2022

            Rip OFF. Refused to stand behind there product. I ordered 7 dozen candy canes (84) - 82 where broken. I have never had that many broken in an order from anybody. I think they where shipped broken. I purchased shipping insurance - SCAM - it meant nothing. They claim you have only 2 weeks to file a claim after your order was delivered. I received my order the 16th of November - they where closed over Thanksgiving, Called the week of 5th. Seems to me 2 weeks was pretty close. I have yet to see where there is a statement that you have 2 weeks to make a claim. It's not when you order, or on your packing slip, or on the selection page for the product, or with the cart. Really don't know how I was suppose to know... They would not replace or refund my money. I feel totally ripped off! The shipping insurance is a joke, must be their slush fund.

            Old Time Candy Company Response

            12/28/2022

            Hi... It states in our terms and conditions that you must contact us within two weeks. https://www.oldtimecandy.com/pages/terms-and-conditions. We were closed thanksgiving, but were open friday and saturday of that week. Regardless, I have refunded your account in full.

            Customer Response

            12/28/2022

            I am a consumer.....why would look under "terms and conditions" for such a restriction? That is my point to the complaint... you don't have any referral during the selection, in the cart for purchase nor packing slip that states any "terms and conditions" Its just a rip off. I will never buy from you again. I have bought thousands of products over the years and have never read any "terms and conditions" before purchasing. Any return restriction on return were clearly explained during the purchasing process, I didn't have to go look for it! And I don't know what your "industry standards" are as the phone call I made tried to pass it of on.... It really is a shame to me that 82 out 84 candy canes where broken, package by someone who ships candy every day and you don't have the integrity to stand behind your product. And you don't even care or know how they where packaged, that question was never asked.

            Local BBB

            BBB Serving Greater Cleveland

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.