18 years in business6770 Brookpark Road
Parma, OH 44129
Additional Phone Numbers
- (888) 729-1960
Additional Email Addresses
Find a Location
BBB File Opened: 05/13/2004
Business Started: 08/18/1999
Business Incorporated: 08/18/1999 in OH
Type of EntityLimited Liability Company (LLC)
- Mr. Nick M. Marra, Owner
Alternate Business Names
- Sugar Memories LLC
Methods of Payment
Sugar Memories accepts the following forms of payment:
Debit cards (only when a PIN is not required)
Check payable to Sugar Memories LLC
Money Order payable to Sugar Memories LLC
Shipping C.O.D. :
After you have placed and paid for an order with us, you will have the option of shipping subsequent orders C.O.D. If you would like to do this, either note this in the order instruction box when checking out, or call us. A money order or bank check in $US is the only acceptable form of payment. The delivery company charges from $7.50 to $15.00 for this service, and we will add this amount to your order total.
Sugar Memories account Our account terms are net 30 and are subject to credit approval. Please provide us with company background information, a bank reference, three current trade references and a valid credit card. For your first few orders, we will "capture" the amount of your order on the credit card. Capturing the amount means we "secure the dollar amount" but we do not charge the credit card. Once we receive your payment, we then void the captured amount.
Refund & Exchange Policy:Returns and Exchanges:
If we shipped the wrong item: If we shipped you the wrong item we are sorry for the error and will remedy the situation. Please double check the items with the invoice you received. If you did receive the wrong items please call us at 888-729-1960. You must call within 72 hours of receipt of the delivery. At that point, a www.groovycandies.com representative will review the situation with you. If it is determined the product is to be returned then please ship it to:
ATTN: Returns & Exchanges
7480 Brookpark Road
Cleveland Ohio 44129
You will not be responsible for any shipping costs to send the product to us, and we will send the correct candy to you or issue a refund.
If you would like to exchange your purchase for a different item or for a full refund we would be glad to do so. Please note that all items that you wish to return/exchange must not be damaged, must be in the original unopened package, and of course not have been consumed/missing. We cannot cover your shipping charges for returns and exchanges. You as the customer retain all responsibility of shipping the package to:
ATTN: Returns & Exchanges
7480 Brookpark Road
Cleveland OH 44129
Returns must be shipped to us within 10 business days of the date the product is delivered to you. Please include a copy of your invoice in with the return. After the package is received, we will issue you a refund for the returned product. We do not charge a restocking fee.
We stand behind our pledge for total customer satisfaction. Unfortunately, we cannot fully guarantee satisfaction on all chocolate products due to melting. Once it leaves our warehouse we do not have control over where it is and how long it may sit. As chocolate has a moderate melting temperature, we highly recommend that you use an expedited shipping service for chocolate products. At the present time we add ice packs at no additional cost. Please note we cannot be responsible for chocolate that melts during shipping, and we will not issue refunds for chocolate that melts during shipping. We recommend you track your order and if you see the package was delivered and left outside then make an effort to get it inside at a cooler temperature as soon as possible. Chocolate products not melted can be returned under the same conditions noted above for non-chocolate items.
You supplied an incorrect address:
Please be sure to check both your billing address and shipping address to ensure accuracy. If you supply us with an incorrect address we won’t know it, and we will ship your order to the address that is supplied. If this happens, the carrier may attempt to contact you to confirm a correct address. If all attempts fail, the carrier will send this product back to us at www.groovycandies.com. When this happens, you are responsible to pay all secondary shipping charges to have the product reshipped to a corrected address. If you decide to cancel the order altogether, the amount refunded will be for the total product purchase price only ( not your original shipping ) less return-to-sender fees we are charged by the carrier. If you realize the address is wrong after it has shipped ( missing APT #, wrong street etc. ) we may be able to contact the shipper and have the package re-routed to the correct address. However, the shipper charges for this service and we will pass on the fee to you. Again, please call us at 888-729-1960 as soon as you notice an incorrect address.
We do not accept returns of seasonal products.