Business ProfileforTown & Country Driving School

We purchased a bundle package of on line and in person driving lessons for approximately $500.00. The company has failed to provide my son with his in person lessons that were scheduled last week and today 5-4-23. They never notified me that they were cancelling his lesson last week. I inadvertently found out when I called them to confirm where he should wait at school. AGAIN today they stood him up which actually left him stranded after school because my husband and I were at work and the company was supposed to pick my son up after school and bring him home after the lesson. They never called until the very last minute when they were supposed to be picking him up. Unfortunately there are multiple other families voicing the same concerns/problems with this company on yelp, etc….. This is unacceptable and this company is fraudulently charging for services that they obviously can’t provide. I was told “ what do you want me to do if we can’t get anyone to work?” This is very frustrating and not reassuring when the company is asking me this type of question but stating they do not give refunds. I informed them that it is fraudulent to basically tell me that you can’t provide me with the services that I have paid you for….!?!? I asked if I could have a number to the head supervisor and I was told that she doesn’t have a number??? I was told that maybe she will be in tomorrow but “ I can’t tell her a message because I just do the scheduling”????? They have delayed my son by over a month already with these cancellations and we have already waited over a month to get these appointments only to ultimately have the company keep cancelling.