Business ProfileforDavis Automotive Group

I purchased a car from Mercedes Benz of North Olmsted November of 2022. I have not had this car a full year yet before i started having issues. I purchased an extended warranty so that my car is covered for any repairs. I had my vehicle towed to Mercedes on Aug 9th only for them to tell me Aug11th they can't fix it because they don't have a mechanic that fixes Jaguars they suggested that I tow it to a Jaguar dealer, I then towed it to Jaguar of Solon on Aug14 they didn't get to me until Aug 17th they said the problem was the Telematic module part# T2H18589 my warranty covers it however the part is on back order. They allowed me to think for 4 weeks that the part was coming, and it was just on back order, I called Jaguar of WestSide and had them look up the part they told me that part is no longer available the manufacture no longer produces the part. I said well Solon Jaguar said its just on back order what's the likelihood of me getting this part he said never because no one is making it anymore, I contacted several other dealers just to get a second opinion and they said the same thing. I went back to Jaguar of Solon and said why did you have me thinking it was just on back order, they then admitted it could take months to years to obtain a part if ever and they refuse to use a used part because once they are programmed to a specific vin they will not re-write and there are no returns on the used PCMS. Im paying on a car loan for a car that does not work. I went back to Mercedes for some sort of resolve they basically said we can't help you. I have not had the car a year, Fed Law says that a Manufacture has to produce parts for 10 years. Today I get a letter from Mercedes Benz that they got from Jaguar stating JLR is still trying to find a supplier and they expect another Update Oct 28th. Mercedes keeps saying that Jaguar should be the dealer who supplies a Loaner. I think that is a fair resolve if they really think they will eventually be able to get the part.