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          Snow Brothers Appliance Co. has 1 locations, listed below.

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            Business ProfileforSnow Brothers Appliance Co.

            Major Appliance Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/11/2002

            Years in Business: 102

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            1/1/1941
            Years in Business:
            102
            Business Started:
            3/22/1922
            Business Incorporated:
            6/28/1960
            Accredited Since:
            11/11/2002
            Type of Entity:
            Corporation
            Business Management
            • Mr. William Kent, President
            Contact Information

            Principal

            • Mr. William Kent, President

            Customer Contact

            • Ms. Melissa Kent
            Additional Contact Information

            Fax Numbers

            • (440) 449-6257
              Primary Fax

            Email Addresses

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On August 3, 2023, I went to Snow Bros. to support a local business and purchase a new dryer. I recently purchased an ** washer and dryer that are both 27'' wide, from ***** ****, but the dryer wouldn't spin and was defective and a credit was issued. Snow Bros. took until August 21 to deliver it. I've since discovered a big box store could have delivered it in a week. Two men in a Penske truck came out and were sitting in front of my home for 15 minutes before exiting the truck. The older one, Jermaine Walker, came to my side door and immediately decided that the inside, very heavy metal door needed to be removed. I immediately objected, since I knew that door could NOT be taken off of the hinges. He said "Are you trying to tell me how to do my job?" "I've been doing this for years and I can get the door off." I told him four more times not to touch the door and that it couldn't be removed! He refused to listen to me and removed one pin from a hinge. He knows better and he knows more. He was unable to remove the next pin and finally gave up, embarrassed. I didn't give him permission to touch my door -- my property -- and thankfully, the door wasn't damaged by him or his negligent actions! He then measured the area incorrectly, without making sure the house door was in a fully opened position! He said he wasn't going to bring the dryer into my home. I said many 27'' washers and dryers had been brought into and out of these doorways with no problems -- including the 2 new ** ones a few weeks before. I looked up this dryer model online and saw it was 27'' wide, which is standard. However, he knew better and he knew more again! He said he was going to call Snow Bros., but never got them on the phone. He then placed my dryer, that I had paid for and belonged to me, on the dolly. I wanted my property left in the driveway. I had 3 men working on the other side of my home, at that time and they would have carried it into the basement for me, He began wheeling the dryer away and I stood in front of it and he pushed me around and something sharp on the dolly or dryer scratched my left leg and punctured and ripped the skin on my right leg. There are bruises as well. The bleeding didn't stop for 3 hours because it was so deep. I went out to Snow Bros. and they are so cold and refused to accept responsibility for their employee's actions. He has no problem solving or people skills. He told them a fairy tale and said this dryer wouldn't fit into the house -- RIDICULOUS! I refused a refund, as this is far from over. I tried to patronize a small business and was the recipient of an assault. I didn't hear a word for an apology. I didn't think all those negative reviews they've received would impact me in this simple transaction. I never dreamed I'd be assaulted and injured by their delivery man! And to add insult to my injuries , I'm still without my dryer!
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            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            KK L

            03/07/2024

            Melissa (Office Manager) said she would refund the cost of the wrong ordered double oven ($2,969.97) and now she has stopped the refund to my bank. After 5 hours of waiting for the sales person they ordered the wrong appliance. How difficult is it to show them the floor model and they order a completely different appliance. Wasted 5 hours, 1 day for install that never happened, to still have no double oven or my cash back. DON'T BOTHER GOING HERE

            Local BBB

            BBB Serving Greater Cleveland

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