Business ProfileforBrightCovers

15 year warranty. Installed summer 2018. In 2019 I submitted a warranty claim stating that water was getting into the panels. At that time the company responded "Thank you for providing the warranty claim form and sending in photos of your cover. Your Panel and all associated costs are covered under your warranty. There is a small labor/installation cost for your service". The service order stated that the affected panels would be replaced. At that time I did not go with the repairs because I did not want to pay the $400 installation fee which I thought was insane since I had paid over $8,000 the prior year for the roof. Fast forward to 2023, I have noticed that the issue has worsened. The water inside of the glass has caused mold and discoloration. The water is still visible along with the mold. I am now being told that the issue is not covered under warranty because it does not cover mold (which is caused by the ever present water). The company is now asking me to pay for the entire cost of replacing the panels and not just the installation fee. They have also told me that if I had reached out sooner that they would have sent their installers out to "Blow dry" the panels ---- Once again in 2019 the panels would have been replaced! I have asked them multiple times why this was covered in 2019 but not now? What has changed? Water is still getting into the panels! This is extremely frustrating because we love the cover and paid a lot of money for it. I am just asking for them to do what is right.