Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Brad Smith Roofing Co. Inc.

Phone: (440) 835-3377 Fax: (440) 892-9944 View Additional Phone Numbers 24550 Sperry Rd., Westlake, OH 44145 View Additional Email Addresses http://www.bradsmithroofing.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brad Smith Roofing Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brad Smith Roofing Co. Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brad Smith Roofing Co. Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1979 in OH Business incorporated 01/30/1991 in OH
Type of Entity

Corporation

Business Management
Mr. James Bradley Smith, Owner/President Ms. Stacey Kitchen, Secretary/Treasurer, Human Resources Mr. Nicholas Drew Smith , Vice President
Contact Information
Customer Contact: Ms. Stacey Kitchen, Secretary/Treasurer, Human Resources
Principal: Mr. James Bradley Smith, Owner/President
Business Category

Roofing Contractors Siding Contractors Skylights Tile - Ceramic - Contractors & Dealers Ventilating Contractors Construction & Remodeling Services Windows - Installation & Service Garbage Disposals - Household Gutter Cleaning Slate Chimney Builders & Repair Gutters & Downspouts Home Improvements Mason Contractors

Alternate Business Names
U Trash It
Industry Tips
Home Improvements
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.