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BBB Business Review

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BBB Accredited Business since

Life Line Screening

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Phone: (216) 581-6556 Fax: (216) 581-9611 View Additional Phone Numbers 6150 Oak Tree Blvd Ste 200, Independence, OH 44131 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Life Line Screening meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Life Line Screening include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 153 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

153 complaints closed with BBB in last 3 years | 65 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 27
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 76
Total Closed Complaints 153

Additional Complaint Information

The BBB Serving Greater Cleveland location is the national headquarters for the company which services consumers nationwide. This report is based on compiled complaint activity from the company's nationwide service area.

Customer Reviews Summary Read customer reviews

68 Customer Reviews on Life Line Screening
Customer Experience Total Customer Reviews
Positive Experience 15
Neutral Experience 5
Negative Experience 48
Total Customer Reviews 68

Additional Information

BBB file opened: October 03, 1996 Business started: 02/25/1993 in OH Business started locally: 07/01/1996 Business incorporated 09/16/1996 in OH
Type of Entity

Private Limited Company by Shares (LTD)

Business Category

Health & Medical - General Medical Testing Companies Health & Wellness

Products & Services

Life Line Screening sells the following brand(s): Life Line Screening

Life Line Screening offers the following product(s): • Abdominal aortic aneurysm, • Elevated C-reactive protein, • Elevated liver enzymes, • Heart disease risk, • High cholesterol, • Know Your Number, • Osteoporosis risk, • Peripheral arterial disease, • Stroke / Atrial fibrillation, • Stroke / Carotid artery disease, • Type 2 diabetes

Alternate Business Names
Life Line Screening of America LLC
Additional Information

The company claims that trained and skilled sonographers perform all tests. Per the company, board certified physicians read all of the studies.

There is a fee for each of the tests. The fee is based upon the number of tests taken and the location of the testing facility.

The BBB cannot make any claims or assurances of the validity of the medical test.

If you have questions concerning these or any other medical procedures, you may wish to contact your physician.

Customer Review Rating plus BBB Rating Summary

Life Line Screening has received 4.02 out of 5 stars based on 68 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.